Customer Service Specialist

Skip to Content Sign In Customer Service Specialist Req #13291 Wichita, KS, USA Apply Share Job Description Posted Wednesday, March 18, 2026 at 10:00 PM What We Need Corpay is currently looking to hire a Customer Service Specialist within our Corpay Lodging division. This position falls under our Lodging line of business and is located in Wichita, KS. In this role, you will support clients by coordinating hotel accommodations and client alignment while delivering exceptional customer service and ensuring clear communication throughout the process. You will report directly to Customer Service Supervisor and regularly collaborate with cross-functional teams across the lodging department. How We Work As a Customer Service Specialist, Corpay will set you up for success by providing: In office set up Wichita, KS Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Communicating with clients to assess and meet service needs Coordinating hotel accommodation based on client requirements Explaining procedures, costs, and timelines clearly and compassionately Utilizing internal tools and external platforms to search and confirm reservations Negotiating rates and coordinating directly with clients or hotels Handling escalated service issues with professionalism and care Maintaining accurate and timely documentation in internal systems Managing tasks and follow-ups  Supporting the department by answering incoming calls and emails Performing additional duties as assigned Qualifications & Skills High school diploma or equivalent required; college degree preferred Minimum 2 years of customer service or administrative experience Proficiency with Microsoft Office (Excel, Word, Outlook) Strong written and verbal communication skills Highly organized, detail-oriented, and capable of multitasking in a fast-paced setting Demonstrated problem-solving ability and sound judgment Experience with customer databases or case management systems is a plus Ability to work collaboratively and independently Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. Pay Transparency This salary range is provided for Iocations which require such disclosure. Where a position or applicant may fall into a particular wage range depends on several factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $15.00 - $17.00 per hour. For more information about our commitment to equal employment opportunity and pay transparency, please clic ... (truncated, view full listing at source)