Representative, Voice Ordering Accessibility

About the Team We're looking to grow our Voice Ordering Live Operations team by leaps bounds. Join DoorDash as a Voice Ordering Accessibility Representative to become an expert in supporting the needs of DoorDash's thousands of partner Merchants and customers. You'll be part of an exciting team designed to take ordering food to the next level. Representatives will report to the Voice Ordering Team Supervisor. About the Role Note: We are a 24 hour/365 day operation. Due to this need, employees must have flexibility to work varying schedules. An employee will be assigned a schedule that may include evenings, overnight, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business. Due to PCI/DSS compliance, this role requires you to work full time from our Tempe, Arizona office and has strict policies on cell phone usage. You’re excited about this opportunity because you will… Support inbound live order calls for DoorDash's partner Merchants and customers. Develop expertise in how DoorDash uses its processes system to promote positive outcomes. Operate with a willingness to grow with a diverse team that has a passion for what we do the impact we are making toward this industry. Go above beyond to create the best ordering experience for our accessibility needs customers, including but not limited to our visually impaired customers. Assist our accessibility needs customers with accurate order placement and local restaurant recommendations. Securely update important account information for our accessibility needs customers, including emails and credit card information. Provide feedback and share your ideas on how DoorDash can better the ordering customer experience. We’re excited about you because… 1-2 years of customer service experience via phone, email, or chat, open to customer-facing experience as well. You have strong written verbal communication skills including top-notch grammar, spelling punctuation. You are customer-obsessed love helping others. You work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users You remain calm under pressure! You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations and can determine when to escalate, and when to resolve. You have experience offering customers products or services that best meet their needs. You are within a commutable distance to our Tempe, AZ office. You are comfortable working in a PCI/DSS environment Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, ... (truncated, view full listing at source)