Director of Asset Management, West

About Pacaso: Pacaso exists to enrich lives by making second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest and most responsible way for people to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.Founded by former Zillow executives, Pacaso has facilitated over $1 billion in gross real estate transactions and service fees across more than 40 markets nationwide, as well as internationally in Paris, London, and Cabo. We have been featured in The New York Times, Wall Street Journal, Fortune, Forbes, CNBC and more.Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Fortune and Great Place To Work named Pacaso to the 2024 Best Workplaces in Real Estate list. In 2023, Pacaso was recognized as a Best Workplace in the Bay Area™, and in 2022, it ranked among the Best Medium Workplaces™, Best Workplaces for Real Estate™, and Best Workplaces for Millennials™. Additionally, Pacaso was ranked #6 on Glassdoor's 2022 list of Best Places to Work and was one of LinkedIn's top startups in 2022. The Director, Asset Management is the senior field leader responsible for the operational, physical, and financial performance of Pacaso’s homes across a defined region. This role serves as the regional owner of asset performance, ensuring every home is consistently stay-ready, maintained to Pacaso Home Standards, and operating efficiently within budget — while delivering a seamless, premium owner experience. Operating within Pacaso’s evolved model, the Director ensures the successful integration of Asset Management, Internal Maintenance (as a billable service unit), and Owner Experience, driving clear ownership, clean execution, and scalable performance across markets. This is a high-impact leadership role accountable not only for results, but for building systems, raising standards, and scaling operational excellence. Key Responsibilities Regional Asset Performance Home Standards Own the end-to-end operational health of all homes within the region Ensure consistent adherence to Pacaso Home Standards for safety, cleanliness, functionality, and readiness Establish quality benchmarks across markets Drive reduction in repeat issues through root-cause analysis and preventative planning Ensure accuracy of home documentation, systems data, manuals, and asset records Own the operational health, readiness, and performance of all homes across the region Enforce Pacaso Home Standards and regional quality benchmarks Reduce repeat issues through preventative planning and root-cause resolution Ensure accurate home documentation, systems data, and asset records Drive regional results across owner satisfaction, stay readiness, execution quality, and cost efficiency, proactively addressing systemic risks Leadership Team Development Lead, coach, and develop Asset Managers across multiple markets Set clear expectations for decision-making, prioritization, and ownership Establish consistent operating rhythms (inspections, reviews, escalations, retrospectives) Identify capacity gaps and partner on hiring plans for growing or underperforming markets Build a culture of accountability, proactive stewardship, and owner-first execution Maintenance Field Execution Oversight Partner closely with Regional Maintenance leadership to align priorities, escalation thresholds, and execution standards Ensure seamless handoffs between Asset Management and Internal Maintenance for physical execution Oversee vendor strategy at the regional level, including recurring services and specialized trades Serve as the escalation owner for high-impact incidents, in-stay experience blockers, and complex asset issues Establish scalable regional processes for: Inspections and preventative ... (truncated, view full listing at source)