Account Manager

Account Manager Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 https://www.deloitte.com/ca/en/about/press-room/deloitte-canada-announces-its-annual-technology-fast-50tm-program-winners.html). We invite you to read our startup story https://rewind.io/blog/why-we-started-rewind-backups/ to learn where we came from and where we’re going. Read about our mission, story and values here https://rewind.com/about-us/. To find out more about our perks, click here https://rewind.com/careers/#:~:text=Working%20at%20Rewind%20has%20its%20perks. Some of our Blogs might help you get a better understanding of what we do here. You can find them all here https://rewind.com/blog/. Thriving at Rewind: We embrace the fast-paced, ever-changing nature of startup life. If you love working with speed, agility, and creativity, you’ll feel right at home here. Here's what it takes to succeed with us: - Team-First Mentality: We put teamwork at the core of everything we do, believing that we are better when we are together. Success is shared, and when the team wins, we all win. - Performance-Driven Mindset: We are proactive, goal-oriented, and focused on delivering tangible, high-quality results. We go beyond meeting expectations - we aim to exceed them. - Flexible Work-Life Approach: We encourage balance and understand the need to recharge. While we stay agile for urgent needs, we make sure there's time to recover and enjoy life. - Customer Centricity: Our commitment to customers shapes everything we do. We listen, build relationships, and innovate - from our dedicated customer support team to our engineers, everyone at our company is focused on solving problems that matter most to our users. - Taking Initiative: We value ownership and proactive problem-solving. We encourage team members to think creatively, take ownership, and lead improvements. Your ideas and actions drive our success. - We Make Time for Fun: We work hard and make time to enjoy the journey. It’s not just about hitting milestones—it’s about making the experience rewarding along the way. About the role We’re looking for an Account Manager focused on expanding value within our existing customer base through cross-sell opportunities. In this role, you’ll partner with customers who already trust our platform and help them discover additional products, features, and solutions that can deepen the impact they get from us. This role sits at the intersection of customer success and revenue growth. You’ll work closely with Customer Success team, Product, and Sales to identify expansion opportunities, position additional solutions, and guide customers through the cross-sell process from discovery to close. You’ll succeed here if you’re naturally curious about customer needs, comfortable having consultative commercial conversations, and motivated by helping customers unlock more value while driving measurable revenue growth. What you’ll do: Cross-sell opportunity discovery - Identify and qualify cross-sell opportunities within an existing customer base. - Analyze product usage, customer goals, and business challenges to uncover expansion potential. - Partner with the Customer Success team to prioritize accounts with the strongest expansion signals. Consultative expansion conversations - Lead discovery conversations with customers to understand evolving needs and priorities. - Position additional products, modules, or features that help customers achieve better outcomes. - Translate customer goals into tailored solution recommendations that align with their current environment. Deal management & execution - Own the cross-sell sales cycle from o ... (truncated, view full listing at source)