RVP Technical Success, AU/APAC

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: a Regional Vice President, Technical Success - AU/APAC, to serve as RingCentral's senior post-sales leader for the Australia and broader APAC region. This is a multi-function leadership role that requires accountability for the full post-sale customer experience, from contract execution through renewal, by leading and integrating the Technical Success (TSM), Subject Matter Expert (SME), and Professional Services (PS) functions. The primary measure of success is owning the region's Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, requiring strong executive presence and operational discipline to manage geographically distributed teams. To succeed in this role you must meet the following requirements: 10+ years of post-sales leadership experience managing geographically distributed teams, with a proven track record of achieving NRR/GRR targets and managing VP/C-suite level relationships. 5+ years of people leadership experience, managing geographically distributed teams across time zones. Specific background in the UCaaS or CCaaS space (e.g., RingCentral, NICE CXone, Genesys, Five9, Zoom, or comparable platform experience). Experience with Professional Services (PS) functions, including knowledge of PS economics and managing the handoff model to Customer Success/TAM. Strong commercial instincts for renewal forecasting, identifying churn risk, and effective partnership with Sales. Experience managing offshore or nearshore delivery teams (specifically Manila or similar) and developing internal talent pipelines. Direct professional experience in the AU/APAC market, including familiarity with local regulatory requirements (e.g., Australian Privacy Act) and an established professional network. Previous leadership of an SME or specialty technical practice, including familiarity with the pull-in model and engagement economics. Knowledge of the APAC competitive landscape (e.g., Telstra, Optus, Microsoft Teams Direct Routing). Experience scaling a Customer Experience organization into an integrated TSM, SME, and PS model. Bachelor's degree in Business, Technology, Engineering, or a related field. Preferred: Advanced degree (MBA or equivalent). Job Duties: Executive & Financial Oversight Own regional P&L outcomes, including NRR, GRR, PS delivery margin, and SME retention influence. Serve as the senior executive presence, cultivating C-suite and VP-level relationships with strategic accounts. Own the regional operating plan (headcount, budget, performance targets) and represent AU/APAC market intelligence in global CX leadership forums. Functional Leadership TSM: Lead the regional TSM organization, ensuring every account has a named owner and Account Success Plan. Drive RingCentral AI feature adoption across the AU/APAC base and personally engage in high-risk executive escalations. Professional Services (PS): Lead the PS function, owning delivery metrics (on-time go-lives, customer satisfaction, revenue/margin). Ensure clean, structured handoffs with documented context from PS to TSM post-implementation. Partner with Sales on deal scoping to guarantee accurate estimates. Subject Matter Expertise (SME): Manage ... (truncated, view full listing at source)