Product Manager - Insights and Integrations

Product Manager - Insights and Integrations ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE Product Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands – small and large – and regularly meet with prospects to paint the vision and learn about their problems and what resonates. PMs here also grease the works across the company to make everything go smoother, from understanding impact to enabling teams to evangelizing new ways to leverage AI to shouting out wins. In this role, you will work primarily with the Data Platform and Integrations teams. These teams are bringing critical support case data into Assembled and making it actionable in ways that make end consumer support experiences and the behind the scenes operations better. A small sample of recently shipped work by these teams includes: - An MCP server for natural language inquiries about Assembled data - New Insights Dashboard and reports on AI Support Agent efficacy, Copilot impact, and how AI and human team members are working together to solve customers' problems - A Chrome extension for support agent notifications and productive work tracking - Integrations with major telephony and contact platforms to unblock enterprise customers and availability-aware AI to human agent call handoffs - Massive improvements in availability and consistency of metrics In this role, you'll build high-impact insights from our new data platform foundation and chart a path for scaling and deepening our integrations across the support ecosystem with well-designed APIs and a strategy around where to build vs partner. QUALIFICATIONS - Must have a minimum of 3 years of product management experience in enterprise SaaS and have seen what good product management looks like - You will be working with high autonomy and already need to be good at Product Management fundamentals - this role is a chance to grow as a business leader - You must have proven impact setting the direction for a business-impacting area (beyond feature-level PM work) - Experience shipping multiple complex, high-impact initiatives in parallel – you'll be working with 2 Engineering teams and operating as the first PM in NY (while the rest of the team is based in SF) - Must have experience in a growing, venture-backed startup where the business needs and teams will continue to evolve and change quickly - Strong technical product skills: you love getting deep in the data and technical details and have or can quickly form perspectives on integration strategies, data stacks, and infrastructure choices to best serve our customers needs - Collaborative, helpful style, with a track record of building strong partnerships, trust, and respect across functions – especially with technical teams – and making the people around you more effective - Strong written and verbal communication skills: this is a rigorous writing culture that welcomes discussion and feedback - Customers come first and you have strong discovery and communication skills to work directly with senior stakeholders as a representative of the company - Bia ... (truncated, view full listing at source)