Payment Supervisor – Sell to Clutch

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named two years in a row to the Globe Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, British Columbia, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Altos Ventures, BMO Capital Partners, Canaan, Real Ventures, and others. To learn more, visit clutch.ca. We’re growing rapidly, with in‑house re‑conditioning centres, a captive lending platform and a national logistics network, we combine manufacturing‑grade operations with tech‑enabled consumer experience. We plan to list publicly within 24–36 months and are building the finance foundation to get there. About the Role Clutch is looking for a Supervisor, Payments Administration to lead the day-to-day execution and quality control of our Payment Administrator function within the “Sell to Clutch” team. This role is accountable for ensuring customer payments are processed accurately, on time, and in line with internal controls—while coaching and monitoring performance to keep service levels tight and risk exposure low. You’ll be the operational “closer” for payment readiness: validating documentation standards, resolving exceptions, coordinating with Finance, and maintaining a steady cadence of reporting to key stakeholders. If you’re process-driven, calm under pressure, and allergic to mistakes, you’ll fit right in. Work Schedule Shift options: 8:00AM - 4:00PM or 1:00PM - 9:00PM This is a full-time role with a 5-day work week. Scheduled days off will be either Friday–Saturday or Sunday–Monday. Flexibility required with scheduling Fully on-site at 3350 Wolfedale Rd, Mississauga What you'll do Supervise and coach Payment Administrators to ensure consistent execution, accuracy, and adherence to SOPs Own daily workflow management (queue allocation, prioritization, coverage, and handoffs) to meet transaction SLAs Ensure document completeness and compliance prior to purchase; validate readiness for payment release and transaction completion Drive quality control by auditing payments and supporting documentation, minimizing financial and operational risk exposure Manage exceptions and escalations (missing docs, mismatched details, banking/payment issues), coordinating resolution with advisors and internal teams Partner with Finance to ensure payments are processed efficiently and in a timely manner; enforce clean controls and proper approvals Track and report performance metrics (volume, cycle time, error rates, rework, aging) and provide insights to stakeholders Identify process gaps and implement improvements to reduce errors, eliminate rework, and improve throughput Maintain a customer-first mindset while protecting Clutch through disciplined controls and documentation standards What you'll bring 2–4 years of experience in administration, bookkeeping, accounting operations, or payments processing; prior people-lead experience is an asset Demonstrated strength in quality control, attention to detail, and process adherence Strong time management with the ability to prioritize multiple workstreams in a high-volume environment Comfortable working under tight deadlines while maintaining composure and decision quality Strong interpersonal skills with the ability to coach, deliver feedbac ... (truncated, view full listing at source)