VP, Practice Operations

Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. About the Role The Vice President of Practice Operations will architect the systems and processes that power Form Health’s patient experience. Reporting directly to our Chief Operating Officer, this key leadership hire will guide the next phase of operational scaling — building the infrastructure needed to support growth while preserving clinical quality, efficiency, and empathy. As the organization evolves from our communication model to an omni-channel experience, this individual will drive operational transformation by designing scalable workflows, data-supported resource models, and technology-enabled efficiencies that empower both patients and teams to thrive . This role is fully remote and can be located anywhere in the United States. What You Will Do Functional Areas of Responsibility Patient Registration Eligibility: Ensure seamless, compliant onboarding from first interest through clinical engagement Care Coordination: Build efficient pathways that connect patients, clinicians, and support teams with clarity and speed Client Operations: Deliver exceptional service and outcomes to our partners, meeting defined SLAs and fostering trust. Provider Operations: Optimize provider capacity, scheduling, and experience through well-designed systems and support Workforce Planning Analytics: Develop and implement forecasting models, capacity plans, and performance analytics that guide data-driven operational decisions Leadership Responsibilities Scale Systems for Growth: Work cross functionally to build the operational frameworks, workforce models, and technologies required to support a patient population significantly larger than today while maintaining margin discipline and service excellence Transform the Patient Experience: Lead the shift to an omni-channel, patient-preferred experience incorporating chat, voice, messaging, and automation while maintaining NPS and an empathetic interaction style with patients Develop Organizational Capability: Cultivate a culture of leadership, resilience, accountability, and continuous learning Drive Change and Innovation: Lead operational change management efforts that strengthen our adaptability, transparency, and cross-functional alignment during rapid growth Key Partnerships Clinical Services: Co-develop processes that enable clinicians to operate efficiently while delivering exceptional, evidence-based care Product Engineering: Shape system requirements and enhancements that enable automation, care coordination, and omni-channel communication Customer Success: Align on client satisfaction and partnership success metrics Finance, Planning Analysis (FPA): Mod ... (truncated, view full listing at source)