IT Support Engineer

IT Support Engineer ABOUT US: Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we’ve become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters. We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback. As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM – 2 PM PT and embraces asynchronous work to stay connected across time zones. Join us on our mission to transform lives by simplifying money, together. The Role: Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth. Reporting directly to the IT Manager, you will own day-to-day IT support for Monarch teammates while improving the systems, documentation, automations, and access workflows that keep the company moving quickly and securely. You will be a key partner to People, Security, and Business Ops to ensure onboarding, off-boarding, device security, and SaaS access are reliable, auditable, and scalable. As we scale rapidly following our Series B and continued subscriber growth, you'll play a critical role in building a world-class IT foundation for a fast-moving fintech company. What You’ll Do: - Own IT support operations — serve as the initial point of contact for hardware, software, and access requests across our fully distributed team, triaging and resolving issues efficiently with a high standard for response time and quality. - Build Scalable Automations and AI Workflows — build and maintain automations and AI workflows using tools like Okta Workflows, n8n, OpenAI, Claude and similar platforms to streamline provisioning, requests, and routine operational work. - Administer core SaaS tools and access management — manage and improve user provisioning, de-provisioning, and identity governance across Monarch's software stack (Google Workspace, Slack, Notion, and others) through Okta and ConductorOne, partnering closely with HR and Ops on onboarding and off-boarding workflows. - Support and strengthen our security posture — help implement and maintain IT security best practices including endpoint protection, SSO/MFA enforcement, and compliance with data privacy standards. - Manage device lifecycle and MDM — oversee procurement, configuration, deployment, and off-boarding of employee devices through our MDM platform (Kandji) and logistics partners, ensuring security and compliance at every stage. - Identify opportunities to scale and improve — proactively spot inefficiencies in our IT processes, recommend and deploy tooling improvements, and help build scalable documentation and self-service resources as the team grows. What You’ll Bring: - 3+ years of hands-on IT Support, Engineering, and/or Systems Administration experience (preferably in a remote or distributed environment). - Experience supporting and administering MacOS devices, common SaaS tools, and employee endpoints in a cloud-first environment (experience with Kandji/Iru strongly preferred). - Working knowledge of Identity and Access Management (IAM) and Identity Governance Administration (IGA) concepts such as SSO, SCIM, least privilege, role-based access, provisioning, and de-provisioning (Okta experience required). - Demonstrated ability to develop complex automations using Okta Workflows, n8n, or similar iPaaS/automation tools as well as incorporating and working with 3rd party apis. - Strong verbal and written communication, strong customer service instincts, and the ability to manage multiple requests with clear prioritization. - Comfort operating in a security-conscious environment, ... (truncated, view full listing at source)