Associate Support Engineer (AMER - PST / MST)

<div class="content-intro"><p>GitLab is an open-core software company that develops the most comprehensive <a href="https://about.gitlab.com/solutions/devops-platform">AI-powered DevSecOps Platform</a>, used by more than 100,000 organizations. Our <a href="https://about.gitlab.com/company/mission">mission</a> is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like <a href="https://about.gitlab.com/gitlab-duo/">Duo Enterprise</a> and <a href="https://about.gitlab.com/blog/gitlab-duo-agent-platform-what-is-next-for-intelligent-devsecops/">Duo Agent Platform</a>, customers get AI benefits at every stage of the SDLC. </p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/">values</a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p></div><h4><strong><strong class="textBold">An overview of this role</strong></strong></h4> <p>Support Engineering at GitLab isn’t just a title. You’ll be embedded within the engineering department and will truly operate in an environment where support and engineering meet. You’ll interact with customers daily as they encounter the difficult edge cases of running GitLab in complex environments. In the space of a day, you might do behind-the-scenes work as a Linux administrator, using strace on a particular process to troubleshoot performance problems. You might work with the product team to ensure that steps in a bug report are reproducible. You might work with the engineering team by diving deep into our codebase and putting together a merge request to fix a customer issue.</p> <p>That’s not all, though. You’ll also be invited to contribute to the source code, improve our documentation, and help build more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute. As a member of the Support team, you won’t face barriers to using your skills to improve the experience of our users and customers.</p> <p><br><strong><strong class="textBold">Some examples of our projects: </strong></strong></p> <ul> <li value="1"><a class="textLink" href="https://gitlab.com/gitlab-com/support/toolbox/gitlab-detective">A tool to automatically check a GitLab Omnibus install for known issues</a></li> <li value="2">A solution that captures the state of a customer’s server for easier troubleshooting</li> <li value="3"><a class="textLink" href="https://gitlab.com/gitlab-com/support/toolbox/sosparser">A tool which turns log files into interactive tables to easily sort and filter columns</a></li> <li value="4">A <a class="textLink" href="https://docs.gitlab.com/ee/ci/chatop ... (truncated, view full listing at source)