IT Support Analyst

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the Role We’re looking for a hands-on, solutions-oriented IT Support Analyst to join our team in Mexico City. You’ll be the first point of contact for technical support across Slack, email, and Jira, resolving hardware, software, and access issues while keeping teams productive and connected. You’ll manage device onboarding, user access (Okta), and ticket workflows, while maintaining documentation and improving processes. This role also supports day-to-day office operations—partnering with People Ops and vendors to ensure a smooth, well-run workplace experience. Daily Adventures Responsibilities Provide onsite support for hardware, software, and connectivity issues Manage device onboarding and offboarding using MDM tools (e.g., Kandji) and Apple Business Manager Administer Okta for user lifecycle management and group configurations Support and troubleshoot core SaaS tools including Google Workspace, Slack, Zoom, Notion, and Jira ITSM Maintain IT documentation and manage hardware inventory Triage incoming IT tickets, escalate network issues with WeWork, and contribute to internal tooling improvements Coordinate IT onboarding for new hires, including laptops and access setup Support internal events, team activities, and onsite visits as needed. Monitor and troubleshoot office network connectivity Required Skills Relevant Experience 2+ years of hands-on experience managing employee onboarding and offboarding across hardware and systems, while independently supporting onsite IT operations. Familiarity with tools such as Okta, Google Workspace, Slack, Zoom, Notion, and ticketing systems (or similar) Strong track record of ticket resolution and appropriate escalation Detail-oriented with experience maintaining documentation and tracking inventory Willingness to support broader office operations, including packages, seating, and People team needs Preferred Qualifications Experience with Kandji, Apple Business Manager, and/or Okta administration Experience managing IT hardware inventory and asset logistics Background in hybrid IT and facilities or office operations roles Experience coordinating with external vendors such as WeWork Proactive mindset with a track record of improving processes, creating documentation, or automating tasks We are AI Native Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at Apollo At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency , and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact . Collaboratio ... (truncated, view full listing at source)