Sydney Resort Manager

Now that we've got your attention — it's not actually a resort. Well, kind of. If you've spent your career running world-class hotels, managing cruise ship operations, or leading resort teams through the full guest experience — this might be the most interesting move you'll ever make. Our Sydney campus — 20,000 sqm, three kitchen operations, an external café, and breakfast, lunch, and dinner service — runs like a small village. And we need someone to lead it. About the role As the Campus Operations Lead , you'll run the operational heartbeat of Canva's Sydney campus — our largest and most influential campus globally. Think of it as general managing a 5-star property, except your guests are Canvanauts, and your job is to make sure every single day feels effortless, energising, and unmistakably Canva.  You'll lead large teams across hospitality, campus logistics and experience, and you'll be part of our Global Vibe Leadership team, reporting directly to our Global Head of Vibe. What you'll do In this role, you’ll lead the operational heartbeat of Canva’s Sydney campus across three core craft areas, while contributing to the evolution of our global campus operations model. Hospitality Own the day-to-day delivery of campus hospitality, ensuring spaces feel welcoming, cared for, and energising. Partner closely with food and beverage, guest services, cleaning, and service providers to maintain high service standards. Set clear expectations for hospitality vendors, reviewing performance regularly and driving continuous improvement. Ensure hospitality experiences reflect Canva’s culture, values, and commitment to care, inclusion and create a delightful experience. Ground control (Campus logistics) Lead campus logistics including guest services, workplace services, hospitality logistics support, front of house services, event logistics, deliveries, and regular operational readiness. Act as the primary point of accountability for campus incidents, escalations, and real-time decision-making. Build and maintain clear operational playbooks for day-to-day operations and exception handling. Partner with Space Creation, IT, Security, and Wellbeing to ensure operational continuity and risk management. Partner with finance and procurement to ensure workplace services are managed financially with Canva’s best interests at heart. Campus experience Oversee the end-to-end campus experience for Canvanauts and visitors, ensuring consistency, clarity, and ease of use. Work closely with Events, Internal Comms, and Hospitality to ensure campus moments feel intentional and well-orchestrated. Use feedback, data, and observation to identify friction points and continuously improve the on-campus experience. Ensure the Sydney campus continues to set the benchmark for what “good” looks like across Canva campuses globally. Design the experience thoughtfully across all touch points to ensure an inclusive, magical and engaging experience. Global enablement and leadership Manage operational budgets, forecasting, and spend with strong governance. Capture learnings from Sydney and embed best practice across global campus operations through tools, documentation, and leadership. Support regional campus leads by sharing frameworks, standards, and ways of working that enable localised, recognisably Canva experiences. Partner with senior stakeholders across Vibe and the wider business to align campus operations with evolving needs. Support the operational integration of acquisitions, partnering closely with cross-functional project teams to ensure a seamless and culturally aligned workplace transition. What you'll bring Experience running large-scale, high-service operations — hotel GM, resort management, cruise ship operations, tech campus, or similar. Exposure to facilities, real estate, and vendor management alongside hospitality. A natural host presence — warm, energetic, and the kind of person who sets the tone just by be ... (truncated, view full listing at source)