VP, Global Customer Success

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 3/20/2026 Anticipated Posting Close Date*: 5/20/2026 *Job posting may close early due to the volume of applicants. VP, Global Account Management As the VP, Global Account Management, you will architect our post-sales growth engine. This is a transformative leadership role designed for a "builder" who can shepherd our Account Management organization into a proactive, world-class strategic function. You will lead the global team responsible for the health, retention, and expansion of our most prestigious enterprise accounts. What You'll Do: The Strategic Mission Your primary objective is to ensure that every Fastly customer realizes the full value of our platform. You will: Scale the Future: Design and execute a 5-year strategic roadmap for the Global Account Management org, transitioning the team from a reactive support posture to a proactive, value-driven growth engine. Drive Net Retention (NRR): Own the global strategy for renewals and upsells, ensuring consistent revenue growth and identifying untapped opportunities within our existing enterprise base. Build a Data-Driven Culture: Lead the development of a programmatic approach to customer health. You’ll leverage metrics and account plans to turn "customer satisfaction" into "customer advocacy." Architect Cross-Functional Synergy: Bridge the gap between Sales, Product, and Support. You will ensure the "voice of the customer" directly influences our product roadmap and operational efficiency. Executive Stewardship: Act as the executive sponsor for our most strategic global accounts, leading complex negotiations and fostering C-suite relationships that solidify Fastly as a trusted long-term partner. Mentor Mobilize: Recruit, develop, and inspire a high-performing global team. You aren’t just managing managers; you are building a culture of excellence and continuous professional development. What We're Looking For: What You’ll Need to Succeed We are looking for a visionary leader who understands the technical nuances of the internet's "plumbing" but speaks the language of business value. The Experience: 15+ years of leadership in Account Management, Customer Success, or customer-facing organization within the SaaS, Cloud, or Edge Computing space. Domain Expertise: A deep understanding of Internet infrastructure (CDN, Security, Cloud, and Edge computing). You should be comfortable discussing technical stack optimizations and business ROI in the same breath. The "Builder" Mindset: A proven track record of scaling global teams and implementing the processes, playbooks, and tech stacks (e.g., Salesforce, Gainsight) required for hyper-growth. Negotiation Prowess: Expert-level experience in high-stakes, multi-million dollar contract negotiations and renewals. Change Leadership: The "organizational savvy" to navigate a matrixed environment and the agility to lead a team through rapid industry shifts. Education: BA/BS preferred; an MBA or equivalent advanced degree is highly preferred. Work Hours: This position will require you to be available during core business hours. Work Location(s) Travel Requirements: This position is open to Hybrid And Remote Work Locations. The preferred locations for this position are: Denver, CO - US San Francisco, CA - US New York City, NY - US Fastly currently embraces a largely hybrid mode ... (truncated, view full listing at source)