Program Manager, Ads Policy

Program Manager, Ads Policy Department: Operations Team: Operations Location: Chicago, United States Type: Full-Time **About the Role** As the **Program Manager of Ad Policy**, you will sit at the intersection of product, legal, and sales. Your mission is to protect our users from deceptive practices while ensuring a fair and transparent ecosystem for legitimate advertisers. You will be responsible for drafting, implementing, and scaling advertising policies as well as continuously optimizing processes. **What You'll Do:** - **Policy Development:** Draft and refine global advertising policies, ensuring they are clear, enforceable, and aligned with evolving regional regulations (e.g., DSA, GDPR) - **Incident Management:** Act as a lead for high-priority policy escalations, making rapid, data-driven decisions on sensitive or controversial ad content - **Cross-Functional Collaboration:** Partner with Product and Engineering to build automated enforcement tools and with Sales to educate advertisers on compliance - **Market Intelligence:** Stay ahead of industry trends and bad actor tactics. Conduct "red-teaming" exercises to identify gaps in existing policy frameworks - **Operational Excellence:** Develop KPIs to measure the effectiveness of policy enforcement and the impact on advertiser friction, driving continuous improvement in "Time to Action" metrics **Basic Qualifications:** - 4 years of professional experience in **Ad Tech**, **Trust & Safety**, or **Content Policy** - Previous experience managing DSP/SSP, real-time bidding, and ad creative review processes - Bachelor's degree **Preferred Qualfications:** - Experience with sensitive categories and global teams, with cultural nuances - Experience with GenAI - The ideal candidate will possess: - **Domain Knowledge:** Deep understanding of the digital advertising lifecycle (DSP/SSP, real-time bidding, and ad creative review processes) - **Analytical Rigor:** Ability to use data to identify patterns of policy abuse and justify policy changes to executive stakeholders - **Communication:** Exceptional writing skills wit