Senior Strategic Partner Manager

About the Team On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners. About the Role Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home. You’re excited about this opportunity because you will… Manage top SMB Restaurant merchant partners (in the SMB restaurants vertical) across the country, while meeting/exceeding revenue goals Present quarterly business reviews that highlight wins and opportunity areas for your merchant accounts Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products Use data to test daily operational processes to keep our merchants efficient Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform Navigate C-suite level decision makers by leveraging thoughtful data and complex objection handling We’re excited about you because… You have 3+ years of experience in a post-sales or Account Manager role or related experience You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs) You maintain a strong bias for action and an ability to operate as an owner for your book of business You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets) You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps) You manage a book of business, with clients in small to mid-sized markets Spanish speaking is a plus! Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national b ... (truncated, view full listing at source)