Account Manager | Enterprise

About RampAt Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.About the RoleAs an Enterprise Account Manager, you will oversee a book of 60–70 Enterprise customers (500+ employees) and own the long-term relationship, overall account health, and commercial outcomes for your portfolio. You will be responsible for maintaining and growing revenue, driving adoption across Ramp’s product suite, and ensuring customers achieve meaningful business outcomes.You will build strong relationships at all levels of your customers’ organizations — including operators, directors, VPs, and C-suite leaders — and be skilled at managing evolving needs and product configurations. Internally, you’ll work closely with cross-functional teams to support customer initiatives, coordinate efforts, and contribute insights that help shape Ramp’s product and operational processes.What You’ll DoOwn a portfolio of ~60–70 Enterprise customers, with clear responsibility for retention, expansion, and ongoing account healthLead customer conversations across all seniority levels, including operators, finance leadership, and C-suite executives, to ensure alignment and drive strong business outcomesManage renewals and growth opportunities end-to-end, from identifying the need to solution design, positioning, and negotiationDrive adoption and usage by helping customers understand new features, optimize workflows, and fully leverage Ramp’s platformCreate and execute scalable account plans, highlighting areas of risk, opportunity, and long-term strategyRun regular touchpoints — status calls, optimization reviews, roadmap conversations, and QBRs — to keep customers engaged and successfulCollaborate cross-functionally with Product, Sales, Support, CSMs, and Solutions teams to deliver a cohesive and high-quality customer experienceSurface structured feedback to internal teams, helping inform Ramp’s Enterprise roadmap and process improvementsUse data and insights to analyze account performance, spot trends, and communicate value in a clear and practical wayTravel occasionally for customer on-sites, events, and internal summitsWhat You Need7+ years of experience in Account Management, Customer Success, or a similar revenue-focused roleExperience managing Enterprise or large Mid-Market accounts (500+ employees), ideally in a scaled book modelStrong familiarity with Fintech, Payments, Finance/Accounting, or B2B SaaSDemonstrated ability to negotiate and ... (truncated, view full listing at source)