Senior Solution Architect (f/m/d)

<h2><strong>About the Opportunity</strong></h2> <p>Contentful’s Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.</p> <h2><strong>What to expect? </strong></h2> <ul> <li>Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases</li> <li>Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions</li> <li>Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers</li> <li>Create prototypes or code examples to facilitate customer onboarding and to support projects</li> <li>Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends</li> <li>Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams</li> <li>Support engagement managers on quoting and scoping of SOWs</li> <li>Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.</li> <li>Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others</li> </ul> <p>Within Contentful, you will work closely with Technical Project Managers on customer accounts implementing Contentful. You will also work cross-functionally with CSMs, Account Executives, Support and Solution Engineers as required in order to make sure our customers are successful. You will also be expected to identify, report and manage risk as well as adapt and work with the customer in real-time to overcome any obstacles.</p> <p>The insights gained during your work with customers will enable you to provide valuable input to our Product Management and Engineering departments. Your first hand accounts of how customers interact with our product, tempered by your experience, will provide crucial real world context for our teams’ building efforts.</p> <p>Your experience working with customers will allow you to continually refine our best practices and form opinionated advice. There are also opportunities to contribute to Contentful’s thought leadership by participating in our Voice of the Customer sessions with the product team, writing blogs, leading workshops, or speaking at Contentful events.</p> <h2><strong>What you need to be successful?</strong></h2> <ul> <li>At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company. </li> <li>Professional experience working on projects that utilize microservices-based architectures, transitioning away from monolithic architectures. </li> <li>Experience working on digital experiences beyond the web is a plus</li> <li>Basic developer skills in any of the following: Javascript ES6, Ruby, Node.js, .NET, Swift, Java, Python or PHP</li> <li>Some experience with modern JS/React frameworks: NextJS, NuxtJS, ... (truncated, view full listing at source)