Senior Manager, Center of Expertise

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Senior Manager, Center of Expertise will lead a team of deep product and domain experts who support internal teams on strategic customer engagements. This role requires a highly collaborative, articulate, and organized leader with strong technical acumen across Veeam products and a passion for driving measurable customer outcomes. You will lead a team of Domain Engineering Specialists (DES) who will be subject matter experts for a variety of products including Veeam Data Platform (VDP),Veeam Data Cloud (VDC), Vault, and Kasten. The team partners with customer-facing teams to conduct onboarding, readiness assessments, data modeling, telemetry analysis, and risk discussions with executive stakeholders (CISO/CIO). Your team will align customer posture against the Veeam Data Resilience Maturity Model (DRMM) to drive optimization and identify expansion opportunities. Success in this role requires strong cross-functional collaboration and the ability to manage multiple initiatives simultaneously, ensuring Veeam’s most valuable customers receive expert support at critical moments in their lifecycle. What You’ll Do Lead and develop a team of 6–10 Engineering Specialists, driving performance through coaching, engagement, and career development Manage team performance against established goals and quotas Coach team members to improve technical depth, customer engagement skills, and measurable results Foster a positive, high-performance team culture aligned with Veeam’s Core Values Lead process improvement initiatives to maximize departmental effectiveness and scalability Monitor and improve operational metrics through data-driven analysis Serve as a mentor to Managers and Associate Managers, sharing leadership best practices Promote and maintain a positive organizational climate built on trust, collaboration, professionalism, and excellence Strengthen customer relationships and help build a strong service reputation across strategic accounts Delegate effectively and empower team members to operate with ownership and accountability Perform other duties as required What You’ll Bring 5+ years of experience in Customer Success, Account Management, or related customer-facing roles 2+ years of people management experience preferred Demonstrated experience building, training, managing, and developing high-performing teams Proven technical expertise with data centers and data protection technologies Proven ability to coach and develop engineering staff delivering high-quality service to strategic customers Ability to thrive in a semi-autonomous, fast-paced environment; high-energy and self-motivated Strong communication and cross-functional collaboration skills Adaptability to evolving roles, priorities, and organizational needs Demonstrated work ethic and commitment to teamwork What you'll get Unlimited paid time off, 12 paid holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents Medical, dental, and vision coverage starting on your first day Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program 401(k) retirement plan with company matching contributions Fertility, adoption, an ... (truncated, view full listing at source)