Sr. Director, Renewals & Customer Success - Enterprise (EMEA & APJ)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West). Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture. What You’ll Do Strategic Coordination Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies. Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence. Leading the team to reach Account Growth Quotas (Renewal + Expansion) Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings Creating win back plays for the Enterprise Providing structured insights and customer and market trends in the Enterprise Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights. Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions. Engage directly with customer C-Suite executives Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement. What You’ll Bring 10+ years' experience leading successful Renewals, Sales or Customer Success Teams Proven track record in enterprise sales leadership with a focus on renewals and customer lifecycle management. Strong business acumen and ability to navigate complex organizational structures. Expertise in negotiation, stakeholder engagement, and change management. Experience in SaaS or subscription-based business models preferred. What You’ll Get 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private medical, dental, and vision insurance with dependent enrolment Life insurance with enhanced coverage and global 24/7 protection Income protection after 26 weeks, covering a portion of salary Defined contribution pension plan with employer match Worldwide travel insurance for business and leisure, with option to enroll dependents Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning #LI-AG2 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice . The Privacy Notice sets out the basis on which the pe ... (truncated, view full listing at source)