Enterprise Field Application Engineer

⚡️ Why Altium? Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its space More than 30,000 companies and 100,000 electronics engineers worldwide use Altium We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry The Enterprise Field Applications Engineer (FAE) is a highly skilled individual with a combination of deep technical ECAD expertise along with excellent communication skills who plays an indispensable part in bridging the gap between the Altium Enterprise sales team, Enterprise customers, and the Enterprise Implementation team. The ideal candidate will have a strong background in ECAD presales activities including working directly with Enterprise Account Managers to qualify opportunities, demonstrating product functionality in the context of our overall solution, and developing customer success and deployment plans in support of Enterprise post-sale activity. The Enterprise FAE ensures that there is a full technical understanding of the ‘as-is’ customer environment and can discuss and demonstrate the value of Altium’s Enterprise solutions in the context of their specific ‘to-be’ requirements. This role includes the ability to demonstrate effectiveness in understanding both internal and external stakeholder requirements, define strong technical strategies in the context of the customers business goals and provide clear communication regarding the value of Altium solutions based on customer-specific technical requirements. This position is located in Frisco, TX or La Jolla, CA offices and is on-site five days a week. Key Competencies Strong knowledge of the EDA industry, its products and competitive landscape Proficiency with Altium design and data management tools preferred Ability to understand and clearly communicate Altium’s Enterprise goals and objectives Ability to think strategically and define how our proposed ECAD Data Management solution will help Altium and the customer achieve mutual success. Possess ability to be empathetic, understand specific customer requirements, how they think, understand what their goals are, why an ECAD Data Management solution is important to their business, and develop a proposed plan to address their specific needs Be proactive and leverage ECAD-specific technical expertise, project management and communication skills to work effectively with sales, deployment and extended technical and cross-functional teams Position Requirements: Work closely with Enterprise Account Managers and Enterprise Implementation Managers to understand customer requirements and define technical solutions to support the strategy Conduct Discovery calls to understand current customer environment, business goals, technical challenges and Conduct product demonstrations, presentations and technical training sessions for customers Manage the technical strategy, ensuring the customer’s requirements and expectations are properly setServe as the primary technical point-of-contact for customers and assist them with product requirement definition, integration and specific adoption issues during presales stage Build excellent customer relationships and provide technical influence to help them to adopt recommended best practices Work with the Deployment team to help handle escalations of deployment and customer productivity blocking issues by coordinating related activities with Sales, RD, and Customer Success (Tech Support) Collaborate with RD/engineering teams to identify and resolve product/performance issues Participate in product development review meetings and represent voice of the customer Become a trusted technical advisor by proactively staying up-to-date on industry trends, compe ... (truncated, view full listing at source)