Manager, Customer Care

About Versapay 🚀 Versapay turns accounts receivable (AR) into a competitive advantage. Inefficient AR processes slow cash flow and stall growth. Versapay removes friction, unlocks working capital, and accelerates momentum — giving finance leaders the clarity and control they need to drive business forward. Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash flow clarity. With over 10,000 customers and 5M+ companies transacting on the platform, Versapay processes over 110M transactions and $257B annually. Think you might be the next Veep to join? Read on!! Here’s how you’ll have a huge impact here – and on your career: As a Customer Care Manager, you will lead a team of domestic and offshore support professionals responsible for resolving customer inquiries across product usage, billing, account, and general service topics. You will focus on building a high-performing, customer-centric support organization that delivers consistent, high-quality experiences at scale. Your role will center on people leadership, operational excellence, and cross-functional collaboration. You will coach and develop your team, ensure clear processes and accountability, and partner closely with Product, Customer Success, Engineering, Finance, and other internal stakeholders to ensure customer issues are resolved efficiently and effectively. Reporting to the Senior Director of Customer Care, you will help translate company goals into actionable support strategies, continuously improving how we serve customers. Your curiosity and continuous improvement mindset will drive you to understand our products, customers, and internal workflows well enough to remove friction, identify trends, and improve outcomes. This role is ideal for a highly collaborative people leader with a strong operational foundation and a deep commitment to customer satisfaction. Your ability to balance day-to-day execution with longer-term improvement initiatives will directly enhance the customer experience and strengthen the overall support organization.