Director, Enterprise Architecture & Business Systems

Who is Boulevard? Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen . We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most . Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too. Come do the best work of your life at Boulevard. Join us in shaping the internal systems that power Boulevard’s next stage of growth. We're hiring a Director of Business Systems to lead the vision, implementation, and evolution of the internal systems that power Boulevard’s go-to-market and operational capabilities. You’ll guide strategy and delivery for our Salesforce platform, SaaS subscription management (including billing and invoicing), and the foundational tooling required to bring more self-service workflows directly into the product. Reporting to the CTO, you’ll be a key leader at the intersection of product, engineering, and business operations, responsible for driving system design and process automation that enable scale, efficiency, and exceptional customer experience. Your work will establish the internal systems architecture that supports Boulevard’s revenue operations and lays the groundwork for a more flexible, product-led service model. You'll lead a high-impact, collaborative, and forward-thinking team of engineers and administrators, with a mandate to continuously evolve our internal tools to meet the needs of a growing business and customer base. This is a key leadership role where you’ll architect critical systems that will directly impact Boulevard’s scalability and long-term success. Domains of Ownership Business Systems Architecture – Own, design, and evolve the end-to-end architecture and implementation of internal platforms including Salesforce, Salesforce Revenue Cloud, and related SaaS tools. Revenue Operations Infrastructure – Drive the technical foundation for CRM, CPQ, billing, invoicing, and payment integrations to support scalable GTM operations. Marketing Systems Attribution – Partner with Marketing to implement and maintain systems that support campaign tracking, lead lifecycle management, and multi-touch attribution. Product-Led Self-Service Enablement – Collaborate with Product and Engineering to introduce internal tooling and APIs that power customer self-service workflows (e.g., subscription updates, invoicing access). Workflow Automation – Design and implement process automation across Sales, Marketing, Support, Finance, and Customer Success. System Integration Data Flow – Ensure seamless, secure, real-time data flow between internal systems (e.g., Salesforce, HubSpot, Stripe, NetSuite, Zendesk) and product environments. Governance Scalability – Establish best practices around data quality, access control, system integrity, and compliance to ensure operational excellence as we scale. Key Projects Initiatives Salesforce Upkeep and Evolution – Lead the continued optimization and operations of our Salesforce instance to support scalable workflows across Sales, CS, Marketing, ... (truncated, view full listing at source)