Manager of Patient Outreach

Patient Outreach Manager Overview Shields is seeking a strong operational leader to grow our Patient Outreach program and lead the team responsible for enrolling new patients into our Health System partner pharmacies. This role partners closely with regional leadership to develop outreach strategies, improve patient engagement, and drive measurable growth. Over time, this position will expand to include PL responsibility aligned to program revenue and margin goals. Key Responsibilities Increase the number of new patients filling at Shields partner pharmacies Lead, coach, and develop a high-performing outreach team Build scalable processes to launch and optimize patient outreach programs across new health systems Develop new strategies for sourcing and onboarding patients (e.g., waterfall expansion, direct campaigns, MSOT opportunities, QA, clinic launches) Monitor performance metrics and support supervisors in achieving enrollment, engagement, productivity, and QA goals Collaborate with regional teams, in-clinic resources, TRX, and analytics to refine workflows, reporting, and operational capabilities Use creative approaches (A/B testing, messaging optimization, value storytelling) to enhance patient engagement Ensure compliance standards are maintained across all outreach activities Foster a positive, collaborative, high‑energy team culture Skills Competencies Strong business acumen and ability to interpret operational data Proven leadership, coaching, and team‑building abilities Excellent communication and relationship‑building skills Ability to develop and scale outreach strategies and workflows Results‑oriented mindset with strong problem‑solving skills Experience presenting performance insights to leadership Requirements Bachelor’s degree in a business-related field (or equivalent experience preferred) Pharmacy Technician Certification (PTCB or ExCPT) required 3+ years of progressive people leadership experience Experience in patient engagement, specialty pharmacy, or healthcare operations preferred Multi‑site or regional leadership experience a plus What You’ll Get Medical, dental, and vision insurance starting day one 401(k) with match , 4 weeks PTO , 10 paid holidays Paid parental leave , short-term disability , and professional development Access to employee resource groups and wellness programs California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy . By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. ... (truncated, view full listing at source)