Senior Manager, Operations Innovation – Pharmacy Infusion

Remote with travel nationwide 3-5 days per week About RxTriage® RxTriage® is the extension of the traditional Shields model beyond pharmacy benefit outpatient coverage to provide comprehensive patient support independent of insurance coverage (pharmacy vs. medical) and site-of-care (outpatient self-administered, HOPD, AIC, home infusion, etc.) The RxTriage® service line provides differentiated value to health system partners by ensuring patients receive the optimal site of care in a payor landscape rife with site of care restrictions and multiple care options both within and outside of the health system The RxTriage® team works with health system partners to understand their site-of-care ecosystem and help navigate patients in need of infusion to the optimal place to receive their care, leading to superior patient health and economic outcomes About the Role The Senior Manager, Operations Innovation – RxTriage® will lead the implementation of Shields RxTriage® services across health system partner specialty clinics, coordinating closely with pharmacy infusion services including home infusion, specialty infusion centers, and other hospital‑aligned programs Will be responsible for ensuring the holistic success of the program at go‑live, including effective operational handoffs, well‑defined clinical workflows, and achievement of patient success metrics The Senior Manager, Operations Innovation – RxTriage® will work closely with health system partner clinical teams, infusion sites, and pharmacy teams, as well as Shields Operations, Operations Innovation, and Corporate Strategy to successfully stand-up complex workflows. Although initially focused on implementing RxTriage® services, this role will be instrumental in the program’s long-term success and offers the opportunity to grow into a broader operational leadership position as RxTriage® expands Lead a team of Medical Intake Coordinators and collaborate with Shields in‑clinic resources to ensure workflow fidelity and reliable access to required hospital IT systems. Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies. Given the close working relationships and the process/operational work that is required for a successful roll-out, there is significant travel to the hospital partner's location, exact requirements to be determined. Key Responsibilities Implementation Leadership Execution Develop and manage detailed project plans, timelines, charters, risk registers, and communication strategies. Coordinate cross-functional workstreams (pharmacy, nursing, IT, revenue cycle, compliance, supply chain, facilities, etc.) to ensure operational readiness. Conduct prelaunch assessments to determine site readiness, workflow needs, staffing models, and training requirements. Ensure smooth go live execution and act as the primary point of contact for issue resolution. Project Program Management Manage multiple concurrent implementations at varying stages of development. Track progress against milestones, proactively identify risks, and initiate mitigation strategies. Monitor budget, resource allocation, and scope; escalate variances as needed. Create and distribute regular status reports and executive level updates. Stakeholder Engagement Communication Serve as the central liaison among internal teams, external partners, clinical leadership, and operational stakeholders. Facilitate project meetings, leadership briefings, and post implementation reviews. Build strong relationships to drive alignment, adoption, and long-term sustainability of new programs. Operational Optimization Standardization Support development and refinement of standardized implementation playbooks, operating procedures, and best practices. Analyze workflow data and operational outcomes to optimize future implementations. Promote continuous improvement and ensure all programs adhere to clinical, regulatory, and operational compliance s ... (truncated, view full listing at source)