Manager, Technology Account Management

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Technology Account Management Job Description Summary The Technology Account Management Manager (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. A successful candidate must be able to… · Demonstrate the ability to operate effectively in a fast‑paced, customer‑facing Technical Account Management environment · Bring a strong interest in and understanding of the operational and technical dynamics of the payments ecosystem · Exhibit proven cross‑functional collaboration skills, partnering effectively with both business and technology stakeholders to drive timely outcomes · Show a deep commitment to customer advocacy, with a track record of building, managing, and sustaining strong, trust‑based customer relationships Role · Support the growth and evolving technology needs of fintech partners, enabling their successful integration into the payments ecosystem · Lead and oversee the successful launch of new financial institutions, enabling their card portfolios for digital wallet acceptance across platforms such as Apple Pay, Google Pay, and other emerging wallet solutions · Coordinate and align annual and ad hoc business planning efforts with customers and internal stakeholders to prioritize strategic, mutually beneficial objectives · Identify and deliver against customer, business, and corporate objectives, opportunities, and commitments · Represent the Voice of the Customer in product development initiatives, platform enhancements, and rule changes · Build, expand, and manage strong operational and technical relationships with key accounts in the market · Oversee Mastercard activities related to the technical design and implementation of customer initiatives, ensuring alignment with both customer and Mastercard requirements · Develop and maintain trusted working relationships with customer executive and decision‑making stakeholders · Identify customer needs and coordinate training, education, and communication related to operational enhancements · Drive customer and internal alignment to ensure compliance with Mastercard technology enhancements and requirements · Identify opportunities to grow customer and Mastercard revenue by leveraging existing technology capabilities or through innovation and the development of new capabilities, and surface those opportunities to the Account team All About You · Ability to work effectively across all segments of Mastercard and within customers’ organizations, navigating complex, matrixed environments · Extensive knowledge and demonstrated application of customer service principles, financial services operations, ... (truncated, view full listing at source)