Chief of Staff to the CCO

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Chief of Staff to the Chief Customer Officer Position Summary The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team. This role serves as an extension of the CCO, driving cross-functional alignment and execution of the CCO’s most important priorities across the Customer Success organization. This role requires a customer-centric mindset with the ability to lead through influence, operate across complex global functions, and drive measurable outcomes in customer health, AI initiatives, and customer engagement. The ideal candidate views this role as a high-impact opportunity to develop comprehensive leadership experience across the post-sales journey and gain exposure to enterprise-level decision-making. Key Responsibilities Strategic Partnership Leadership • Lead or co-lead Post-Sales transformation programs, including building and scaling initiatives focused on increasing customer health, engagement, and AI • Act as a sounding board and thought partner to the CCO and CS leadership team on strategic priorities, business performance, and CS initiatives • Provide strategic insight and coordination on initiatives that support our accelerated growth, increase customer value realization, and ensure consistent execution of our post-sales strategies • Sit on cross-functional leadership staff meetings to ensure alignment and integration of priorities across the organization • Partner closely with the Chiefs of Staff of Anaplan's key executives on company-wide strategic priorities Operational Excellence Decision Support• Own planning and internal business operations for top management initiatives; monitor and drive all key programs and initiatives across the Customer Success organization to ensure rigorous, disciplined follow-through and alignment to Anaplan strategic priorities • Lead key rhythm of the business/processes for the Customer Success organization (e.g. leadership meetings, functional town halls, QBRs, Board meeting prep, planning sessions, off-sites, etc.) including preparing the agenda, facilitating discussions, documenting notes and action items, ensuring these forums drive clarity, accountability, and action • Possess strong data analysis skills, with a knack to distilling down to critical insights in order to quickly identify areas of improvement across the organization and make actionable recommendations • Facilitate decision-making and issue triage, ensuring the CCO and leadership team remain focused on the highest-value activities while removing blockers quickly and decisively • Provide strategic feedback and quality control on materials developed for CCO and CS leadership meetings to ensure context, clarity, and alignment to business goals Cross-Functional Collaboration Alignment • Help drive rigor and discipline in our me ... (truncated, view full listing at source)