Head of Billing, OM and FCS

Asana changes the way people work together. Asana is the single source of truth for the planning, organizing, and communicating among those you work with—from entire companies to personal projects. Our vision is for every group of people working together to organize themselves using Asana, in much the same way that email has become a universal communication tool. Asana is building a world-class Revenue Accounting team to help achieve our operational and financial goals while embodying our company values. You will be responsible for laying the foundation for a fast-growing company with a significant vision for how to change the world. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Lead and oversee the end-to-end operations of Order Management, Finance Customer Support, Billing, and Provisioning teams to ensure high performance and accuracy. Develop and implement scalable processes, policies, and systems to streamline workflows and support global company growth. Drive cross-functional engagement with Sales, Finance, Product, and Engineering to align strategies and resolve complex operational challenges. Project manage key systems implementations, including CRM updates, Billing platforms, and automation tools to enhance team adoption. Utilize data-driven insights to optimize service delivery and improve key performance metrics like billing accuracy and resolution times. Continuously analyze and re-engineer processes using industry best practices to enhance the customer experience and operational efficiency. Manage resource planning, talent development, and retention, fostering a culture of accountability and continuous improvement within your pillars. Ensure strict compliance with financial regulations and corporate policies related to billing and customer support operations. About you 8+ years of leadership experience within billing, order management, and customer support functions, preferably in a SaaS or high-growth technology environment. Proven track record of managing complex operations and leading teams through periods of significant scale. Expertise in systems implementation, process re-engineering, and automation (e.g., CRM and Billing platforms). Strong analytical mindset with the ability to use data to drive operational excellence and decision-making. Exceptional cross-functional collaboration skills, with the ability to influence and align stakeholders across Sales, Finance, and Product. A strategic thinker who is equally comfortable diving into the details to resolve operational challenges. Excellent communication and change management skills, with a focus on building a culture of accountability. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Bachelor’s degree in Business, Finance, Operations, or a related field; an advanced degree is a plus. What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is $207,000 - $243,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview p ... (truncated, view full listing at source)