People Partner

At Prodigal, we are building AI Agents for loan servicing and collections. Founded in 2018 by IITB alumni, our journey began with one bold mission: to eradicate the inefficiencies and confusion that have plagued the lending and collections industry for decades. We are backed by Y Combinator, Accel and Menlo Ventures. Today, we stand at the forefront of a seismic shift in the industry, building Agentic AI applications for consumer finance. Powered by our cutting-edge platform, Prodigal’s Intelligence Engine (PIE), we’re creating the next-generation agentic workforce - one that empowers companies to achieve unprecedented levels of operational excellence and intelligence. With over half a billion consumer finance interactions processed and a growing impact on more than 100 leading companies across North America, we’ve established ourselves as the go-to partner for organizations that demand more from their AI solutions. Our unparalleled experience, coupled with our trusted customer relationships, uniquely positions us to build Agentic AI applications that will revolutionize the future of consumer finance. At Prodigal, we are driven by a singular, unrelenting purpose: to transform how consumer finance companies engage with their customers and, in turn, drive successful outcomes for all. About the Role We're looking for a People Partner to join our Mumbai team and be a cornerstone of our People function. This is a mid-level role designed for someone who can hold both sides of the job at once — the operational rigour that keeps things running cleanly, and the human judgment that makes people feel genuinely cared for. You'll own employee engagement end-to-end, keep our people operations tight, partner with managers on real people challenges, and support talent operations for the Mumbai office. You won't sit on the sidelines of the business — you'll be in the room, trusted and effective from day one. What You'll Do Employee Engagement Culture Design and run engagement programs, pulse surveys, and team rituals that keep Prodigal's culture vibrant across the Mumbai office Own the onboarding experience end-to-end — every new hire should feel set up for success before they walk through the door Partner with managers to build strong team dynamics, identify early signals of disengagement, and intervene thoughtfully Own key lifecycle moments — anniversaries, milestones, team celebrations — with genuine intention, not checkbox energy Support internal communications that keep the team informed, aligned, and connected to what the company is building People Operations Manage core people ops processes end to end: offer letters, documentation, background verification, probation reviews, and exits Maintain accurate, up-to-date employee records in the HRMS; own data hygiene and compliance across the employee lifecycle Coordinate payroll inputs and attendance tracking in close partnership with the finance team Ensure full adherence to labour laws and statutory requirements relevant to Maharashtra Run the people helpdesk for the Mumbai office — be the first point of contact for employee queries and resolve them with speed and empathy People Partnering Act as a trusted partner to team leads and managers on performance, people challenges, and team effectiveness Facilitate performance review cycles — goal-setting, mid-year conversations, and year-end calibrations — with consistency and clarity Handle employee relations with maturity and confidentiality; manage escalations fairly and bring them to resolution Identify skill gaps and work with managers to define learning and development pathways for their teams Use people data — attrition trends, engagement scores, headcount — to surface insights and propose action, not just report numbers Talent Operations Coordinate with the recruiting team on interview scheduling, offer management, and candidate experience for Mumbai-based roles Track open roles and pipeline health for the Mumb ... (truncated, view full listing at source)