Manager, Technical Success

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. Why this role? As a Manager of Scaled Technical Success, you will act as a "player-coach," balancing high-level strategy with hands-on execution. You will architect our digital-first success model while directly managing a team and carrying a segment of the business. This is a unique opportunity to lead a global team and drive innovation in how we secure software at scale, ensuring our customers thrive as AI reshapes the development lifecycle. What You’ll Do: Lead and Mentor: Manage a team of Scaled Technical Success Managers (TSMs), providing direct coaching, shadowing calls, and identifying training needs to foster a winning mindset. Architect Scaled Strategy: Design and execute the global strategy for scaled customer success, translating technical best practices into automated, one-to-many digital engagements. Direct Engagement: Operate as a "player" by spending a portion of your time managing top strategic accounts and leading key internal initiatives as a visible SME. Drive Operational Excellence: Use data-driven insights and AI-powered tools to identify customer trends, predict risks, and trigger proactive interventions. Own Business Outcomes: Accountable for gross and net retention targets for your segment, ensuring your team’s activities align with corporate sales and performance requirements. Collaborate Cross-Functionally: Partner with Sales, Product, and Engineering to ensure the "voice of the customer" influences the product roadmap and corporate strategy. What You Bring: Proven Leadership: Approximately 8+ years of experience in customer-facing roles with at least 2 years of direct management experience in a fast-paced tech environment. Strategic & Technical Expertise: A deep understanding of DevOps environments and the ability to solution-consult the implementation of security products. Operational Rigor: Experience using data and CS platforms (e.g., Gainsight, Salesforce) to evaluate business trends and drive team performance. Business Acumen: Strong understanding of SaaS models, customer lifecycle management, and the "how" behind attaining retention targets through strategic programs. Bias for Action: Curiosity and initiative to challenge the status quo and develop new methods for customer success. It’d Be Awesome If You Also… Have hands-on experience with AI/LLMs or building scaled success programs from the ground up. Are a respected thought leader who can represent Snyk at external conferences or seminars. Can build presentations that keep a room awake and have a great sense of humor. Enjoy mentoring others and have a track record of building high-performing, inclusive teams. #LI-WR1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway! About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support ou ... (truncated, view full listing at source)