IT Systems & Ops Engineer

IT Systems & Ops Engineer 🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values https://www.whatnot.com/careers and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces https://a16z.com/marketplace-100/ and were recently named the #1 Best Startup Employer in America http://google.com/search?q=%231+forbes+startup+employer&oq=%231+forbes+startup+employer&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIGCAEQRRg9MgYIAhBFGD0yBggDEEUYQDIGCAQQRRhAMgYIBRBFGEDSAQg1NzM0ajBqMagCALACAA&sourceid=chrome&ie=UTF-8 by Forbes. Check out the latest Whatnot updates on our news https://blog.teamwhatnot.com/ and engineering blogs https://medium.com/whatnot-engineering and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 ROLE As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office. This role combines hands-on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding. You'll work closely with senior IT engineers and cross-functional stakeholders to maintain high service standards, enforce SLAs, and contribute to strategic initiatives like our JSM migration, Gleanbot AI deployment, and device enforcement. As our IT Support Engineer, you will: - Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores - Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications - Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience - Provide local IT support for office employees including in-person troubleshooting, conference room setup, and hardware support - Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency - Create and maintain IT documentation, SOPs, and knowledge base articles for self-service - Travel periodically to other offices or company events to provide onsite support - Partner with cross-functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience - Contribute to IT projects and strategic initiatives while maintaining day-to-day support excellence 👋 YOU People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it. Join our growing IT team! You will work cross-functionally with our Security, Finance, Marketing/Events, and People teams, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job. You should have strong internal customer support skills, excellent problem-solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment. Our ideal candidate will bring hands-on technical experience with the tools listed below, as w ... (truncated, view full listing at source)