Senior Staff Engineer, Cloud Site Operations

Senior Staff Engineer, Cloud Site Operations Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About the Role: As the Senior Staff Engineer for Data Center Operations, you are the technical architect and strategic "right hand" to the Director of Data Center Operations. You will bridge the gap between high-level hardware engineering and ground-level execution, ensuring our AI fleet—from our current H200 and Blackwell (GB200) clusters to upcoming GB300 and Rubin architectures—is the most reliable and maintainable in the world. This is a high-impact role focused on operational maturity, technical governance, and the systems that power our global white space. What You'll Be Working On: - Operational Governance & Metrics: Oversee the technical health of our global ticket queue. Partner with internal teams to develop real-time dashboards and track the KPIs/SLAs (MTTR, fleet availability, sparing accuracy) that measure our operational maturity. - Fleet Supportability & Tooling: Partner with the Fleet Engineering team to define the software access, diagnostic hooks, and physical tooling required for maximum repair efficiency. Act as the primary advocate for "serviceability" within the white space. - Power Topology Strategy: Lead the initiative to map end-to-end "Power Strings," from main distribution down to cabinet PDUs. Lead the Build vs. Buy analysis to determine whether we develop internal mapping tools or procure a third-party solution. - Operational Resilience: Architect the framework for our Business Continuity (BCP) and Disaster Recovery (DR) plans. Define the technical protocols for hardware recovery and site-level failovers to ensure minimal disruption to our AI Cloud customers. - Technical Advisory & Documentation: Provide expert guidance and architectural "sign-off" to the internal Documentation Committee. Ensure all break-fix SOPs and technical playbooks are accurate, safe, and optimized for global scale. - Advanced Escalation & Mentorship: Serve as the final technical authority for systemic or complex hardware failures. Mentor senior technicians and site leads, elevating the collective technical IQ of the global operations team. What You'll Bring to the Team: - Technical Mastery: 10+ years in Data Center Operations, Systems Engineering, or HPC hardware, with an expert-level understanding of x86/GPU server architecture and electrical distribution. - The "Suppo ... (truncated, view full listing at source)