Senior CXO Manager, Security and Risk

Senior CXO Manager, Security and Risk BUILD SOMETHING PEOPLE LOVE Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. The Security & Risk Client Experience Operations (CXO) function is central to safeguarding both Wealthsimple and its clients. This team plays a critical role in our initiatives for fraud prevention, risk management, and fostering client trust. We collaborate across the organization to ensure the prompt and accurate resolution of issues related to fraud and risk, while continually refining our processes to deliver an exceptional client experience at scale. About the Role: As the Senior Manager, Security & Risk CXO, you will be responsible for leading a high-performing, cross-functional team overseeing key areas of client security and risk management, specifically focusing on fraud investigations, card disputes, and document verification. This pivotal role requires extensive collaboration and partnership with key stakeholders, including Product, Engineering, Analytics, and Compliance, to ensure the Client Experience Operations (CXO) strategy aligns with broader business and security goals. In this role, you’ll have the opportunity to: - Operational Leadership: Lead and scale multiple operational teams, including fraud investigations, card disputes, and document excellence, ensuring close collaboration with risk-related client support functions. - Process Optimization: Design and implement optimized workflows and processes. Leverage automation, AI, and other scalable tools and strategies to reduce case resolution times while simultaneously boosting accuracy and efficiency. - Performance Management: Own and drive key performance outcomes, such as adherence to Service Level Agreements (SLAs), case accuracy, overall customer satisfaction, and fraud loss recovery efforts. - Data-Driven Insights: Utilize data-driven insights to proactively identify trends and opportunities that enhance fraud detection capabilities. - Cross-Functional Partnership: Act as a critical cross-functional partner to Product, Engineering, and Compliance teams, actively contributing to the definition and execution of comprehensive fraud and risk strategies. - Team Development: Build and mentor a diverse team of leaders and specialists, cultivating a high-trust culture focused on collaboration and continuous improvement. - Strategic Negotiation and Risk Management: Anticipate project risks, effectively negotiate with key decision-makers, and skillfully balance business requirements against technical constraints, particularly in the context of large-scale and complex business needs. What you’ll bring - Bachelor's degree in Business, Engineering, or a related field. - Domain experience - 7+ years of experience in strategy, operations, product management, fraud investigation, or a related role within Tech or financial services - 5+ years of experience managing and scaling teams - Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.). - SQL proficiency is highly preferred. - Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, ... (truncated, view full listing at source)