Senior Associate, Program Management (Special Projects & Pilots)

ABOUT US At RADAR, we're transforming the way the world thinks about physical retail. RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap. We’re building the future of in-store experience where every product and every person can be precisely located in real time. Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale. From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world’s largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences. We’re a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do. Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond! OUR VALUES Mission-Driven : We're transforming retail with cutting-edge technology and building something that truly matters. Collaborative Team : We thrive on curiosity, shared goals, and solving complex problems together. High Impact : You’ll make meaningful contributions from day one and help shape the future of our product and company. Clear Communication : We value honesty, humility, and respectful dialogue—everyone’s voice matters. Balanced Lives : We work hard, but not at the expense of well-being. We respect time, boundaries, and life outside of work. Diverse Perspectives : We believe better ideas come from diverse backgrounds, experiences, and viewpoints. Empathy-Driven Design : We build with deep respect for our end users, listening closely to their feedback and needs. ABOUT THE JOB The Sr. Specialist, Pilot Special Projects Program Management owns the operational lifecycle of RADAR's special project deployment program, serving as the connective tissue between people, processes, and the platforms that power them. This role goes beyond coordination. It actively improves and scales the systems that make pilot and special project deployments execution faster, more predictable, and rollout-ready, ensuring every pilot is planned, prepared, executed, and closed out with discipline, clarity, and consistency. Sitting within Pilot Special Projects Operations, this role partners closely with Customer Experience, Deployment Operations, Technical Support, Store Planning Design, Engineering, Supply Chain / Logistics, and external installation partners to ensure processes and systems reflect how work actually gets done, and enable teams to execute efficiently at scale. This role is accountable for pilot readiness, cross-functional coordination, vendor execution enablement, and operating cadence - translating pilot activity into repeatable routines and rollout-ready standards. Responsibilities: Program Ownership (Operational) Own the end-to-end operational lifecycle of special project deployments: intake → readiness → execution → closeout, with a focus on building workflows and systems that reduce manual effort and increase consistency. Define milestones, dependencies, readiness criteria, and ownership aligned to project objectives and success metrics. Ensure pilots do not proceed without required readiness gates met; surface risks early with clear options, data, and recommendations. Maintain clear scope and execution expectations across all stakeholders. Systems, Platforms Tooling Own the configuration and continuous improvement of tools such as Jira, Confluence, Smartsheet, and Google Sheets to reflect current workflows and reduce friction. Identify gaps between how teams work and what their tools support, and drive resolution through tooling changes, automation, or process redesign. Partner with Operations leadership to evaluate and integrate new platforms that improve program visibility and execution quality across the holistic system infrastructure. Cross-Functional Coordination Operating ... (truncated, view full listing at source)