Senior LATAM Vendor Operations Manager

Senior LATAM Vendor Operations Manager Department: Community Operations Team: Community Operations Location: Sao Paulo, Brazil Type: Full-Time **About the Role** Uber’s Global Support Organization (GSO) partners with Community Operations to deliver exceptional customer experiences across Mobility, Delivery, Global Programs, and Platform Integrity. We drive growth and satisfaction by optimizing Business Process Outsource (BPO) strategy, scaling efficient processes, and building strong vendor partnerships across markets and languages. As a Central Vendor Operations Manager, you will support the Vendor Management organization by leading cross-functional operational and project initiatives that support vendor strategy and execution that improve vendor performance, governance, and execution across Mobility. You will also lead a small team responsible for project delivery, change management, communications, and coordination across initiatives. Working in a highly matrixed environment, you will partner with regional and global stakeholders to monitor performance trends, coordinate initiatives, and help drive improvements within defined priorities. In this role, you will deliver high-priority, cross-functional projects across Global Support Operations, using strong program management, analytical, and stakeholder coordination skills to execute initiatives that enhance vendor performance, operational efficiency, and scalability. You will collaborate closely with regional, central, and global leaders to ensure consistent execution, clear communication, and alignment across Vendor Management initiatives. Success in this role requires strong problem-solving, organization, and communication skills, along with the ability to manage multiple priorities and translate complex information into clear, actionable outcomes. We’re looking for a detail-oriented and proactive professional who thrives in dynamic environments, works well across teams, and brings a strong execution mindset to support alignment, accountability, and continuous improvement. **What the Selected Candidate Will Do** 1. Execution & Delivery.- Drives