Account Manager, Commercial

Account Manager, Commercial We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE TEAM The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products. WHAT YOU’LL DO - Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells. - Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls). - Manage a high-velocity inbound pipeline, with some outbound to existing accounts. - Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes. - Use data to identify upsell opportunities and prioritize outreach effectively. - Ask the right pain-point questions to uncover growth potential within each account. - Continuously optimize your sales process to improve deal velocity and hit/exceed quota. WHO YOU ARE You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do. SPECIFICALLY, YOU HAVE: - 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech. - A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment. - Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient. - A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value. - A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance. - Able to juggle for speed and deal velocity, you can move quickly from demo to close while maintaining consultative quality. - Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups. - Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact. - Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats. NICE TO HAVE - Experience working directly with eCommerce merchants or within a tech startup. - Background in running or advising online stores/brands on best practices. PERKS & BENEFITS: - 🏖️ 5 ... (truncated, view full listing at source)