Legal Counsel

Legal Counsel We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: - Quality: conversations that feel authentic and on-brand. - Experience: effortless shopping from chat to checkout. - Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. ABOUT THE TEAM Gorgias's Legal team is a 2-person AI-first function built for the pace of a scaling SaaS company. Our team mission is to empower our teams by providing legal guidance on topics including contracts, security, and privacy to better support business growth. We’re here to help protect Gorgias and give pro-active legal advices on legal issues and risks ABOUT THE ROLE Most legal teams in SaaS are still built for a world that no longer exists — one where value comes from volume, and speed is the bottleneck. We're building something different. As Legal Counsel at Gorgias, you'll be the legal brain behind our commercial engine: part deal expert, part coach to sales and finance, part architect of the systems that make it all scale. This is an L3 role based in Toronto (hybrid), supporting our commercial motion and procurement process. You'll work directly with our Head of Legal, owning the commercial legal function end-to-end as we scale. WHAT YOU'LL DO - Own end-to-end negotiation of commercial agreements: SaaS subscription agreements, MSAs, order forms, DPAs. - Be the primary legal point of contact for the sales team — coaching reps on deal risks, unblocking negotiations, and setting clear fallback positions - Build, maintain, and continuously improve our contract playbook and standard template suite - Manage and improve AI-assisted contract workflows (Claude, ChatGpt) - Partner with Finance and RevOps on deal structuring, billing terms, and revenue recognition edge cases - Handle vendor and inbound technology agreements, including SaaS and data processor relationships - Identify patterns across the deal portfolio and translate them into policy, training, or product input - Support general commercial legal work as the team scales WHO YOU ARE Must Haves - 3-4 years of commercial legal experience, in-house at a SaaS or tech company, or in tech-focused private practice - Startup or scale-up experience: you've built or improved a process, not just executed within one - Exposure to US market commercial deals — you understand how US enterprise procurement works - Comfortable with ambiguity; you close deals, you don't just flag risk - Strong written communication — your redlines are tight, your emails move things forward - Genuine curiosity about AI tools and a willingness to work with AI. Nice to Haves - Licensed in both Canada and a US state (dual bar is a strong plus) - Experience with AI-assisted contract review tools WHAT GOOD LOOKS LIKE AT 6 MONTHS - Contract turnaround time: < 2 business days for standard MSAs - Playbook coverage: 90%+ of common commercial scenarios documented - Escalations to outside counsel: < 10% of matters - AI routing accuracy: < 5% rerouting rate on AI-handled contracts PERKS & BENEFITS 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws) 🤕 Paid sick leave 🧸 Paid parental leave (16 weeks) 💻 MacBook ... (truncated, view full listing at source)