Customer Success Manager, Majors

Customer Success Manager, Majors WHO IS FLOCK? Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. THE OPPORTUNITY As an Majors Customer Success Manager (CSM) at Flock Safety, you will serve as a strategic advisor and executive partner to some of our largest and most complex customers. You’ll be responsible for driving measurable outcomes, strengthening multi-threaded relationships, and ensuring that our solutions align with each agency’s strategic goals around safety, transparency, and community impact. This role is ideal for a seasoned CSM who thrives in strategic environments, balancing executive engagement with day-to-day program execution, while influencing outcomes across diverse stakeholders, from command staff to IT to city leadership. THE SKILLSET - Strategic Relationship Management: 5+ years in Customer Success, Account Management, or Strategic Partnerships, managing enterprise-level or public sector customers with complex stakeholder environments. - Executive Presence: Ability to navigate executive-level conversations with confidence, clarity, and diplomacy. - Business Acumen: Strong understanding of organizational goals, budgeting cycles, and how to tie Flock’s solutions to tangible operational and community outcomes. - Program Leadership: Experience leading large-scale, cross-functional programs from kickoff to renewal, ensuring accountability and communication across all stakeholders. - Analytical Mindset: Comfortable interpreting usage data, KPIs, and adoption trends to drive insight-led engagement. - Cross-Functional Collaboration: Proven success partnering with Sales, Product, Legal, and Deployment teams in a matrixed environment. - Public Safety or Security Experience (Preferred): Understanding of government operations, procurement processes, or public safety workflows. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 DAYS AT FLOCK We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety. The First 30 Days - Complete onboarding on Flock’s platform, customer success playbooks, and engagement tools - Shadow customer calls to learn success metrics, workflows, and value levers for various segments - Begin resolving support tickets and co-facilitating customer training sessions The First 60 Days - Independently lead onboarding sessions for new customers, driving early adoption - Conduct regular health checks and usage reviews; begin surfacing potential renewal risks and expansion opportunities - Deliver training and best practice webinars aligned to adoption goals 90 Days & Beyond - Manage the full customer lifecycle with a focus on retention and strategic expansion - Faci ... (truncated, view full listing at source)