Engineer, Customer Experience Integration

Engineer, Customer Experience Integration Location: Chennai OR Bangalore Work Model: Hybrid Reporting to: Director, Software Engineering Join our dynamic Engineering team and play a pivotal role in unifying our organization’s business operations. As a Salesforce Integration Engineer, you will be the architect of connectivity, bridging our core Salesforce platforms (Sales, Service, and Marketing Clouds) with a diverse landscape of critical business applications to enable a seamless, automated enterprise. This role requires deep technical expertise in Salesforce APIs, middleware solutions, and system architecture to drive end-to-end connectivity. You will collaborate closely with cross-functional teams—including Finance, Engineering, Product, and Customer Support—setting architectural standards that ensure secure, scalable, and reliable data flow across our technical ecosystem, from traditional ERPs to modern cloud infrastructure. As a hybrid role based out of either our Chennai or Bangalore hub, you will work from the office at least three days a week, providing the flexibility to balance in-person collaboration with remote work. Your contributions will be essential in automating complex business processes, reducing manual overhead, and powering a truly connected 360-degree view of our customers. Key Responsibilities: - Integration Strategy & Architecture: Scope, design, and drive end-to-end integration architectures between Salesforce clouds and external systems, establishing foundational standards for scalable data exchange. - Salesforce Connectivity: Build robust integrations connecting Salesforce (Sales/Marketing/Service) with third-party applications, including payment gateways (e.g., Stripe), Order Management Systems (OMS), and core ERP systems (e.g., Oracle EBS). - Infrastructure & Support Integrations: Connect Salesforce with our Engineering infrastructure running on various AWS technologies and enhance customer experience by integrating support tools such as IVR systems and Chatbots. - API & Middleware Development: Develop and manage complex integrations using Salesforce APIs (REST, SOAP, Bulk, Streaming), Apex, and enterprise middleware platforms (iPaaS) to ensure maintainability and effective error handling. - Collaboration & Requirements: Work closely with business stakeholders and product managers to translate complex business requirements into technical integration solutions that solve key operational problems. - Performance & Quality: Monitor integration performance, optimize data throughput, ensure data integrity across systems, and drive testing standards to improve the reliability of data synchronization. - Documentation & Mentorship: Create detailed technical documentation (data maps, sequence diagrams) and establish integration best practices. Share designs with technical leaders and mentor junior team members on integration standards. Required Qualifications: - Experience: 5+ years of software development experience, with a significant focus on enterprise-level Salesforce integrations in a complex environment. - Salesforce Proficiency: Deep technical knowledge of the Salesforce platform, including Apex, SOQL, REST/SOAP APIs, and familiarity with Salesforce objects and data model, Visualforce, Lightning Web Components (LWC), and Salesforce Platform Events related to integrations. Exposure to CRM, customer support, or marketing automation platforms is a plus (e.g., HubSpot, Zendesk, Salesforce Marketing Cloud, or similar) - API Expertise: Deep proficiency in API integration is essential — candidates should be comfortable both building APIs from scratch and integrating with existing third-party APIs. This includes a solid understanding of security best practices such as OAuth 2.0, token management, data encryption in transit, and least-privilege access principles. - Low code / No code development - Experience building internal tools or dashboards using low-code/no-code platforms (e.g., Retoo ... (truncated, view full listing at source)