Founding Account Manager, SME & Enterprise - Benelux

Founding Account Manager, SME & Enterprise - Benelux ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. We are seeking an experienced SME & Enterprise Account Manager to join our team. This role offers a unique opportunity to become a founding member of our growing Airwallex team in our Amsterdam office. In this role, you will work with our most exciting Enterprise clients through the implementation, API activation and growth phases. You will work cross-functionally, engaging with many teams across the Airwallex family, including sales, product, engineering, marketing, finance and strategy. Furthermore, you are a technology-minded, analytical, and Fintech enthusiast who is driven by learning the ins and outs of our products, both SME and Enterprise, so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business. Our Benelux team is growing, working in a hybrid work environment with 3 days per week required. Responsibilities - Take a consultative approach with customers to ensure solutions provided suit their unique business needs - Build relationships with internal stakeholders to manage and optimise a complex sales cycle - Project manage complex customer projects across several technical and non-technical domains - Be proactive in identifying and solving client challenges - Achieve and exceed sales target volumes and revenues (upselling and cross-selling) - Report weekly and monthly performance against KPIs, metrics and targets - Ensure the best customer experience and on-boarding process for new customers Requirements - Ability to speak and write in English and fluent in Dutch - At least 5 years of experience managing complex technology sales, from small to enterprise accounts (advantageous if this is in fintech) - Build meaningful, collaborative relationships with all people of all backgrounds that you work with, both internally and externally, coupled with strong analytical and reasoning skills - You are a problem solver – you look for creative solutions to understand new products and ask the right questions before figuring out a solution. - You can easily simplify complexity for others - You are ... (truncated, view full listing at source)