Senior Manager, Strategy & Operations

Senior Manager, Strategy & Operations ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale. What you’ll do You will be a senior, hands-on leader driving both partnerships and go-to-market operations, helping take the business from early customers to scaled, repeatable growth. You will design and execute our partnerships strategy, build the operating systems and tooling that underpin customer growth, and translate market feedback into product and commercial decisions. This role is based in San Francisco and is primarily in-person. Responsibilities: - Define and execute the end-to-end partnerships strategy across accounting firms, VC portfolio networks, PE firms, fintech app ecosystems, and Airwallex’s existing customer base as a distribution channel. - Source, negotiate, and close partnership agreements, owning the full lifecycle from first meeting through to measurable revenue impact and ongoing performance management. - Build a repeatable, data-driven channel playbook that compounds over time, including ICP definition, qualification criteria, incentives, enablement, reporting, and partner onboarding processes. - Design and implement operational systems that scale us from initial customers to hundreds, including onboarding and activation workflows, pricing and packaging experiments, process documentation, and internal tooling. - Own customer onboarding end to end, working directly with CFOs and finance leaders to understand their workflows, ensure a smooth implementation, and shorten time-to-value. - Translate customer and partner feedback into clear product insights and requirements for engineering, helping shape the roadmap across onboarding, integrations, and core product experience. - Hire, lead, and develop the operations and partnerships function over ti ... (truncated, view full listing at source)