Senior Director, Engineering Operations & Platform

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Website Job Board Values Candidate Interview Guide --- Alma's Engineering and Product teams are on a transformative journey, adopting and perfecting industry-proven practices such as Lean, Dual-Track Agile, DevOps, Generative Culture, and Transformational Leadership, alongside scalable cloud methodologies like microservices and event streaming. Central to this evolution is our commitment to being AI-first, strategically integrating artificial intelligence across our workflows to dramatically enhance speed, quality, and consistency. We need a leader to be the primary driver and orchestrator of this transformation, while building a platform that accelerates our ability to deliver value to our customers. Outcomes: How We'll Define Success in the First 12 Months This role is an engine of value, accountable for tangible outcomes that will accelerate our technology organization's performance. The Senior Director, Engineering Operations Platform will own the following key results: Increased Developer Productivity Satisfaction : You will lead the charge in evolving our platform to be a force multiplier for engineering and product teams. This will be measured by at least a 20% increase in developer productivity (as shown by a significant improvement in metrics: Lead Time, Deployment Frequency, Velocity, Change Failure Rate, and MTTR) and a rise in our internal developer satisfaction scores. This includes driving the pervasive adoption of practices, like shift-left on quality and tools, with a strong emphasis on leveraging AI-powered solutions to dramatically increase productivity, consistency, and quality. Optimized Infrastructure Operational Excellence : You will lead strategic cost optimization projects related to our software and infrastructure, leveraging data and AI-driven insights to achieve a more balanced expense base. This will be measured by a reduction in infrastructure and software costs as a percentage of our engineering budget. This outcome requires you to oversee the operational aspects of our new architectural rollout, ensuring a smooth and successful adoption that demonstrably improves speed, quality, and scalability. Widespread Adoption of an AI-First Data-Driven Culture : You will be a champion for a generative culture, helping embed high expectations and accountability across the department. Success is the pervasive, department-wide adoption of our AI-first approach and a data-driven mindset. You will accomplish this by running specific, high-impact projects, leading change management for key transformations, and ensuring accountability through transparent communication and a unified departmental scorecard. Your success here will be measured by the rate of AI tool adoption, and the widespread use of DORA metrics and other KPIs to inform decisions. Strategic Operational Orchestration : You will act as a "force multiplier" for the CTO, orchestrating internal engineering and product excellence. This means owning and driving the strategic roadmap for platform and internal initiatives, ensuring they are aligned with overall company objectives and that all critical workflows and processes are documented and scalable. Yo ... (truncated, view full listing at source)