IT Intern – Gadget & Tech Support Operations

<div class="content-intro"><p>Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.</p></div><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Location: Kormangala, Bangalore</span></h2> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Role Overview</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The IT Intern will be responsible for end-to-end handling, setup, troubleshooting, and maintenance of IT gadgets used by Data Collectors (DCs) and Internal Coordinators (ICs). This role is critical to ensure uninterrupted video data collection operations through effective gadget management and timely tech support. </span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Shifts - ( Multiple Morning & night shifts) Process runs 24/7</span></p> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Key Responsibilities</strong></span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Handle and manage IT gadgets including iPhones, SD cards, and SD card readers<br></span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Set up and manage Apple IDs / Apple accounts on iPhones as per project requirements</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Perform basic to advanced troubleshooting for iPhone, SD card, and data transfer issues</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Upload video data from SD cards to rigs/systems, ensuring data integrity</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Format SD cards post data upload following defined SOPs</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ensure gadgets are ready for deployment and functioning before handover</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Coordinate with Inventory / Ops teams for gadget availability and readiness</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Stay updated with new tech, iOS updates, device-related changes, and best practices</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size ... (truncated, view full listing at source)