Senior Account Manager, Uber Eats, Poland

Senior Account Manager, Uber Eats, Poland Department: Sales & Account Management Team: Account Management Location: Warsaw, Poland Type: Full-Time ### About the Role Sales at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. As an Account Manager for our top SMB (Small and Medium Business) restaurant partners in Poland, you won’t just be a point of contact—you’ll be a strategic growth partner in a market that moves with relentless speed. This role is about more than just maintaining accounts; it’s about ownership and grit. You will be responsible for the success of our highest-value partners, requiring you to stay calm under pressure and make smart decisions with imperfect information. The work is messy, the stakes for our partners are high, and the pace is fast. You will need to balance operational precision with aggressive revenue growth, often navigating competing priorities across different teams. If you are a resourceful problem-solver who is energized by the challenge of building long-term partnerships in a fast-changing environment, this is where you’ll grow. ### What You’ll Do - **Build and scale** long-term partnerships with Poland’s top SMB merchants, moving beyond transactional support to become a trusted advisor for their business. - **Navigate ambiguity** and internal complexity to unlock value for both our partners and Uber, ensuring they thrive on our platform. - **Identify and execute** growth opportunities by upselling marketing solutions (Ads, promotions) that align with the specific needs of your restaurant partners. - **Own your portfolio end-to-end**, monitoring merchant KPIs and conducting business reviews to provide data-driven recommendations that prevent churn. - **Collaborate across disciplines**—including Operations, Marketing, and Product—to resolve blockers and shape the merchant experience at scale. - **Lead through tension**, managing difficult conversations with partners and negotiating outcomes that create mutual value. - **Drive with urgency and discipline**, managing your pipeline and portfolio with a constant f