Strategic Account Coordinator, Uber Eats - Madrid

Strategic Account Coordinator, Uber Eats - Madrid Department: Sales & Account Management Team: Account Management Location: Madrid, Spain Type: Full-Time **About the Role** As an **Account Coordinator** on the **Enterprise team** at Uber Eats Spain, you'll play a key role in supporting the growth and success of our most strategic restaurant partners. Working closely with Strategic Account Managers, you’ll provide operational and strategic support that enables our team to deliver impact at scale. From managing day-to-day partner needs to analyzing campaign results and coordinating internal processes, you'll be instrumental in ensuring that our most important partnerships run smoothly and efficiently. This is a great opportunity for someone early in their career who’s looking to develop within a high-performing, cross-functional environment at the heart of Uber Eats’ strategy in Spain. **What You'll Do** - **Own commercial support and data integrity** for a complex portfolio of Enterprise-level accounts, ensuring flawless execution of day-to-day operations like contract processing, menu updates, and compliance checks - **Drive campaign activation and performance** by coordinating cross-functionally with the Advertising and Marketing teams to set up promotions, track results, and produce clear reports that demonstrate ROI to our partners - **Translate real-world problems into internal action** by escalating systemic merchant issues (e.g., product setup, operational roadblocks) to central Operations, Product, and Support teams and leading the follow-through to resolution - **Become the indispensable analytical engine** for Strategic Account Managers by generating deep, actionable reports on order management and campaign results to inform commercial strategies and up-selling opportunities - **Proactively safeguard partner retention** by accurately managing and maintaining all partner data within internal CRM systems, ensuring seamless contract lifecycles and business continuity - **Navigate ambiguity to unblock deal flow** by supporting commercial negotiations, coordinating critical internal documentation, and provid