Account Manager, Retail - Dutch Speaking

<p><strong>Hi There,&nbsp;</strong></p> <p>Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!&nbsp;</p> <p>We’re looking for an <strong>Account Manager</strong> to join our Retail/Ecommerce team in Amsterdam. You will drive expansion of your book of business consisting of Lightspeed’s highest valued retail customers.&nbsp;</p> <p>As the trusted partner for your customers you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long-term relationships that are grounded in mutual trust, and that make every customer feel valued. Your ultimate goal is to help our Retail/ Ecommerce customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.</p> <p><iframe src="https://www.youtube.com/embed/sn_nbL-D-Ls" width="560" height="314"></iframe></p> <p><strong>** Please note this role is based in Amsterdam, Netherlands. With a portfolio of Dutch Customers, Fluency in Dutch is a must**&nbsp;</strong></p> <p><strong>What you’ll be doing:</strong></p> <ul> <li>This role entails nurturing excellent relationships with our existing customers and ensuring their ongoing success</li> <li>Hit those targets! Your responsibilities include meeting and exceeding the sales quotas</li> <li>Plan and deliver Quarterly Business Reviews and Success Plans</li> <li>Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth</li> <li>Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation</li> <li>Work cross-functionally with internal teams including but not limited to implementation, support and product, to provide second-to-none customer satisfaction and resolution for at-risk events</li> <li>Own and drive the strategy for each customer in your book of business</li> <li>Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps</li> </ul> <p><strong>What you need to bring:</strong></p> <p>We're looking for a Sales driven candidate who has experience with the following:</p> <ul> <li>Dutch and English Language skills<strong> (*Note Dutch is a must requirement to be successful in this role)</strong></li> <li>Experience in customer success, account management, sales development or business development</li> <li>Understanding of solution-based consultative sales and customer success in a SaaS environment;</li> <li>Professional poise and confidence while communicating with customers;</li> <li>Great task and time management skills; You know how to handle a funnel and proactively approach your customers</li> </ul> <p><em>Even better if you have, but not necessary:</em></p> <ul> <li>Bachelor’s degree in a relevant field</li> <li>Ability to use Salesforce, Churn Zero</li> <li>Industry expertise in retail/hospitality</li> </ul> <p><strong>What’s in it for you?</strong></p> <p>Come live the Lightspeed experience...</p> <ul> <li>Ability to do your job in a truly flexible environment;</li> <li>Genuine career opportunities in a company that’s creating new jobs everyday;</li> <li>Unlock your potential with our growth program, paving the way for promotions and career advancement;</li> <li>Work in a team big enough for growth but lean enough to make a real impact.</li> </ul> <p>… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:</p> <ul> <li>Lightspeed share scheme (we are all owners)</li> <li>Health &amp; Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health</li> <li>Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform</li> < ... (truncated, view full listing at source)