Senior Support Engineer - L1 & L2

Senior Support Engineer - L1 & L2 Securonix is leading the transformation of cybersecurity by helping organizations stay ahead of modern threats.  Security teams are no longer constrained by data or tools. They are constrained by speed, clarity, and confidence. Securonix was built to close that gap. Our mission is to enable security teams to decide and act faster across the entire threat lifecycle. The Securonix Unified Defense SIEM is the industry’s first platform powered by agentic AI and designed with a human-in-the-loop philosophy. It unifies detection, investigation, and response in a single system. Advanced UEBA delivers deep behavioral insight across users, entities, and data. Native threat intelligence continuously enriches detections and investigations with real-world context. AI reinforces every layer of the platform while keeping accountability with the security team. Built cloud-native for scale and performance, the platform enables real-time analytics, deep investigation, and automated response without compromise. Analysts gain faster access to relevant signals. Investigations move from days to minutes. Response becomes consistent and measurable. The result is a CyberOps experience that scales as threats evolve. Securonix is recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM and a Customers’ Choice on Gartner Peer Insights. The company has been featured by leading publications including WIRED, Dark Reading, and Fortune for its innovation and leadership in security operations. Organizations rely on the platform for always-available data, rapid search and investigation, continuously updated threat content, and a fully integrated Threat Detection, Investigation, and Response experience. Backed by Vista Equity Partners, one of the world’s leading enterprise software investors, Securonix benefits from deep operational expertise and a long-term commitment to innovation and growth. This partnership strengthens our ability to scale the platform, accelerate product execution, and support customers as their security needs evolve. With more than 1,000 customers worldwide, including a meaningful portion of the Fortune 100, Securonix operates at global scale. Our ecosystem of partners and managed security service providers extends that reach, helping organizations deploy and operate with confidence wherever they do business. What drives us is how we work. We win as one team. We operate with trust, respect, and shared accountability. We are customer driven. Innovation is guided by real security challenges and measurable outcomes. We act with agility. Change is constant, and we stay aligned on purpose while adapting fast. That focus is how Securonix helps organizations move from reactive security to proactive, autonomous operations. POSITION SUMMARY: The primary responsibilities of a Senior Support Engineer include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Python, JAVA), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems. POSITION RESPONSIBILITIES: Provide 24X 7 production support for applications and infrastructure. Participate in a 24x7 shift rotation; as well as on-call rotation to support site or system outages. Develop a deep understanding of the Securonix Snypr application. Use a strong sense of urgency in issue resolution. Provide Tier 2 level support: research, diagnose and resolve complex technical issues with our application. Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround. Interact with Development, QA and Operations teams. Help drive strategic improvements in systems, processes and operations teams. Prepare RCA documents and participate in Post Implementation Review and Pro ... (truncated, view full listing at source)