Platform Engineer - Training & Customer Experience Systems

Platform Engineer - Training & Customer Experience Systems Securonix is leading the transformation of cybersecurity by helping organizations stay ahead of modern threats.  Security teams are no longer constrained by data or tools. They are constrained by speed, clarity, and confidence. Securonix was built to close that gap. Our mission is to enable security teams to decide and act faster across the entire threat lifecycle. The Securonix Unified Defense SIEM is the industry’s first platform powered by agentic AI and designed with a human-in-the-loop philosophy. It unifies detection, investigation, and response in a single system. Advanced UEBA delivers deep behavioral insight across users, entities, and data. Native threat intelligence continuously enriches detections and investigations with real-world context. AI reinforces every layer of the platform while keeping accountability with the security team. Built cloud-native for scale and performance, the platform enables real-time analytics, deep investigation, and automated response without compromise. Analysts gain faster access to relevant signals. Investigations move from days to minutes. Response becomes consistent and measurable. The result is a CyberOps experience that scales as threats evolve. Securonix is recognized as a six-time Leader in the Gartner Magic Quadrant for SIEM and a Customers’ Choice on Gartner Peer Insights. The company has been featured by leading publications including WIRED, Dark Reading, and Fortune for its innovation and leadership in security operations. Organizations rely on the platform for always-available data, rapid search and investigation, continuously updated threat content, and a fully integrated Threat Detection, Investigation, and Response experience. Backed by Vista Equity Partners, one of the world’s leading enterprise software investors, Securonix benefits from deep operational expertise and a long-term commitment to innovation and growth. This partnership strengthens our ability to scale the platform, accelerate product execution, and support customers as their security needs evolve. With more than 1,000 customers worldwide, including a meaningful portion of the Fortune 100, Securonix operates at global scale. Our ecosystem of partners and managed security service providers extends that reach, helping organizations deploy and operate with confidence wherever they do business. What drives us is how we work. We win as one team. We operate with trust, respect, and shared accountability. We are customer driven. Innovation is guided by real security challenges and measurable outcomes. We act with agility. Change is constant, and we stay aligned on purpose while adapting fast. That focus is how Securonix helps organizations move from reactive security to proactive, autonomous operations. Position Summary: We are seeking a Platform Engineer to own and evolve the systems that power Securonix’s customer education and community experience. This includes training delivery platforms, hands-on lab environments, and integrations across identity, support, and community systems. This role sits at the intersection of DevOps, platform engineering, and customer experience. You will be responsible for ensuring reliability, scalability, and seamless integration across multiple systems that directly impact customer engagement. Key Responsibilities: Own the end-to-end reliability and performance of the training and lab platform Manage and improve hands-on lab environments aligned with product releases Design and maintain automation for provisioning, deployment, and operational workflows Build and manage infrastructure as code for scalable environments Support and troubleshoot integrations across systems such as: Identity platforms (OIDC/SAML-based authentication) Support systems (Zendesk, JIRA, or similar) Community and knowledge platforms (Gainsight or similar) Diagnose and resolve complex issues across frontend, backend, and infras ... (truncated, view full listing at source)