Account Manager

About Command|Link Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here ! This is a 100% remote position About your new role: The Account Manager is responsible for owning and growing a portfolio of CommandLink customers, serving as the primary commercial point of contact throughout the customer lifecycle. This role blends relationship management, revenue expansion, and strategic account planning to drive retention, upsell, and long-term partnership growth. You will proactively engage mid-market and enterprise customers through consistent communication, executive business reviews, and consultative account planning. The goal is to maximize customer value while expanding wallet share through upgrades, cross-sell, and renewals, contributing directly to revenue growth and maintaining CommandLink’s industry-low churn rate. You’ll partner closely with Sales Directors, engineering resources, and sales leadership to identify opportunities, execute expansion strategies, and deliver a best-in-class customer experience. Key Responsibilities: Own a defined portfolio of mid-market and enterprise accounts with accountability for retention, expansion, and overall revenue growth. Build and maintain strong relationships across customer organizations, including executive stakeholders. Lead QBRs/MBRs to align on performance, roadmap initiatives, and growth opportunities. Identify and drive upsell, cross-sell, and upgrade opportunities in partnership with Sales Directors and internal teams. Develop and execute strategic account plans that support customer objectives and CommandLink revenue goals. Maintain proactive communication to stay ahead of customer technology initiatives and position CommandLink as a long-term strategic partner. Manage CRM, quoting tools, sales automation platforms, and KPI dashboards to ensure pipeline accuracy and performance visibility. Act as the escalation point for commercial issues, ensuring fast resolution and clear communication. Contribute positively to company culture while supporting cross-functional initiatives that enhance the customer experience . Takes on additional responsibilities and projects as needed to support the success of the team and organization. What you'll need for success: 2+ years of experience in account management, customer success, or customer lifecycle revenue ownership within telecom, cloud communications, networking, security, or managed services. Proven track record of meeting or exceeding revenue retention, upsell, and expansion quotas. Experience managing full customer lifecycles including deployment, installation, renewal, and expansion. Strong executive presence with experience leading presentations, QBRs, and customer-facing strategy discussions. Experience selling or supporting Cloud Communications (UCaaS, CCaaS, SIP, Teams), SD-WAN, Security, Network/Internet Services, Managed Services, or related software solutions. Strong proficiency in CRM systems, Excel, and business productivity tools. Confident negotiator with a consultative, solutions-oriented approach. Self-motivated, highly organized, and comfortable managing proactive outreach and pipeline development. Ability to perform under pre ... (truncated, view full listing at source)