Customer Success Associate

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles. As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains. We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world. Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands. About the Role: Planet is looking for a proactive and detail-oriented individual to temporarily join our Customer Success team. In this role, you will support a diverse customer base by ensuring a seamless onboarding experience and responding to customer inquiries. You’ll work cross-functionally with Sales, Product, and Finance to deliver a seamless experience for key customer programs and strategic partnerships. The ideal candidate is a highly organized and detail-oriented professional who thrives in a fast-paced, mission-driven environment. They’re curious, proactive, and eager to support customers with operational excellence. They bring great communication skills, a knack for process improvement, and a desire to support impactful programs. This is a full-time, temporary position expected to last 12 months. This position is remote; if located near an office, you are expected to work from that office 3 days per week. Impact You’ll Own: Strategically manage a high-volume of accounts, utilizing Zendesk and internal CRM tools to maintain a seamless customer experience Create and deliver custom usage reports for accounts, helping customers understand their ROI through data Support the Sales and CS teams with operational tasks to keep account management running smoothly Set up and manage partner access for strategic collaborations Act as a point of contact for partner onboarding questions and technical setup Coordinate internal alignment and respond to bid requests, ensuring accurate and timely provisioning Set up and manage partner access for strategic collaborations What You Bring: Bachelor’s degree in a relevant field Attention to detail and organizational skills; ability to manage multiple tasks across time zones and global stakeholders, adapting to diverse cultures Comfort with data and reporting tools Clear communication and a proactive approach to solving problems A keen eye for identifying account expansion opportunities Proficiency with geospatial data formats and concepts, including GeoJSON, Shapefiles, and coordinate reference systems Professional working proficiency in English, the language of the company What Makes You Stand Out: Experience working with Salesforce, Excel, or customer success platforms Experience with Remote Sensing and Satellite Imagery Ability to understand diverse customer use cases and adapt support strategies accordingly Ability to synthesize user feedback into "product-speak," helping our engineers understand the "why" behind customer requests Experience with platforms like ArcGIS, QGIS, or Google Earth Engine Application Deadline: June 11, 2026 by 11:59p / 23:59 CET (Central European Time) Benefits While Working at Planet: These offerings are dependent on employment type and geographica ... (truncated, view full listing at source)