Forward Deployed Engineer II

<div class="content-intro"><p>At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.</p> <p>We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.</p> <p>At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.</p> <ul> <li>Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.</li> <li>Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.</li> <li>Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.</li> <li>Talkdesker: YOU!</li> </ul></div><p>The Forward Deployed Engineer II (FDE) is a <strong>high-impact technical leader</strong> responsible for translating the immense power of Talkdesk's Agentic AI platform into transformative, <strong>production-grade solutions for our strategic enterprise customers</strong>.</p> <p>You are a unique blend of a <strong>experienced software engineer, a technical project lead, and a hands-on builder</strong>. You <strong>own the technical execution</strong> for deployments, <strong>mitigate technical risks</strong>, and drive successful customer outcomes across <strong>assigned projects</strong>. This role is for the experienced builder who excels in high-stakes, customer-facing environments and is passionate about defining the future of Customer Experience Automation.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li><strong>Technical Project Leadership & Architecture:</strong> Act as the <strong>technical lead for complex deployments</strong>. <strong>Design and implement the architectural blueprint</strong> for AI agent solutions, manage cross-system dependencies, and ensure designs meet stringent enterprise standards for security and scale.</li> <li><strong>Hands-On Engineering & Delivery:</strong> Write production-grade code and leverage Talkdesk and 3rd-party APIs/SDKs to design, build, test, and deploy AI agents. <strong>Drive the execution from prototype through to production deployment, ensuring technical quality.</strong></li> <li><strong>Technical Consultation & Alignment:</strong> Serve as a <strong>trusted technical expert</strong> for our AI solutions. Confidently address deep technical inquiries, mitigate technical risk, and build trust with customer  Engineering Directors, and technical architects.</li> <li><strong>Influence Product & Engineering Roadmap:</strong> Synthesize and codify deployment learnings into reusable soluti ... (truncated, view full listing at source)